Patient Pathway Co-ordinator

NHS; Southampton; On-site; GBP 26,000; Full time

Job summary

A healthcare company is seeking a Patient Pathway Coordinator in Southampton. This full-time position requires strong organizational and customer service skills. The successful candidate will manage appointment bookings and support patients while working in a vibrant administration team. Potential for professional development and a chance to be part of a caring team in a healthcare environment. The annual salary is £25,103.32 plus benefits.

Benefits

Increased annual leave with years of service

Extensive wellbeing and lifestyle benefits

Support for professional development

Qualifications

• Experienced administrator with strong organisational and customer service skills.
• Desire to be part of a team that helps patients.

Responsibilities

• Manage appointment bookings for various specialties.
• Provide high-quality service and treatment to patients.
• Liaise with referrers and external service providers.

Skills

Strong organisational skills

Customer service skills

Job description

Job summary

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

We are looking for a Patient Pathway Coordinator to join our energetic and enthusiastic administration team. From ear, nose and throat treatments, to foot and ankle surgery, here at Practice Plus Group, the secondary care we provide is second to none. The consistently high CQC ratings our hospitals and surgical centres receive bear testimony to that. And our success is all down to the care, skill and commitment shown by our teams across the UK. Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. Its a chance to be part of an agile and innovative healthcare company thats determined to help our partners introduce new ideas and new ways of working. And its an opportunity to pursue a rewarding career as a key member of a caring team.

This is a full‑time permanent position

Working Monday to Friday, either 7:30‑15:30 or 9:30‑17:30

Some flexibility to cover sickness and annual leave

Main duties of the job

Our administration and customer service hubs are organised by specialties which include Orthopaedics, Gynaecology, ENT and Ophthalmology. Each team is responsible for all appointment bookings, from the first Outpatient visit, to surgery and post‑operative reviews and includes liaison with referrers and external providers of diagnostic services. As an integral part of the hospital, you will have a high level of patient contact over the telephone and in reception areas. Our focus at all times is on ensuring that our patients receive high quality service and treatment quickly, in clean and comfortable surroundings.

What you can expect in return

• Increased annual leave with years of service
• 8am‑6pm shifts split across 5 days (Monday‑Saturday)
• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development

About us

You will be an experienced administrator with

• Strong organisational and customer service skills
• Experience working within a similar environment would be an advantage
• A sincere desire to be part of a team that takes great pride in helping patients

For any questions, contact [e-mail]. We will contact all shortlisted candidates but please note Practice Plus Group retains the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre‑employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Candidates are required to have a legal right to work in the UK and offers will be subject to additional vetting and security checks.

#LI-KM1

Job description

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

We are looking for a Patient Pathway Coordinator to join our energetic and enthusiastic administration team. From ear, nose and throat treatments, to foot and ankle surgery, here at Practice Plus Group, the secondary care we provide is second to none. The consistently high CQC ratings our hospitals and surgical centres receive bear testimony to that. And our success is all down to the care, skill and commitment shown by our teams across the UK. Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. Its a chance to be part of an agile and innovative healthcare company thats determined to help our partners introduce new ideas and new ways of working. And its an opportunity to pursue a rewarding career as a key member of a caring team.

This is a full‑time permanent position

Working Monday to Friday, either 7:30‑15:30 or 9:30‑17:30

Some flexibility to cover sickness and annual leave

Person Specification

Qualifications

Essential

Please see attached job spec

Desirable

Please see attached job spec

Experience

Essential

Please see attached job spec

Desirable

Please see attached job spec

Additional Criteria

Essential

Please see attached job spec

Desirable

Please see attached job spec

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Practice Plus Group

Address

Level C, Royal South Hants Hospital
Brintons Terrace
Southampton
Hampshire
SO14 0YG

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

£25,103.32 a year £25,103.32 per annum + benefits