Patient Pathway Administrator | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in the UK is seeking an administrator to provide comprehensive administrative support in screening for bowel cancer and Lynch syndrome. Successful candidates will manage patient coordination, maintain databases, and assist with audits. The role offers opportunities for career development and flexible working arrangements. Join a dynamic team dedicated to enhancing patient care within an environment that values collaboration, kindness, and excellence.

Benefits

Career development

Flexible working

Staff recognition scheme

Responsibilities

• Provide effective reception service to patients and staff.
• Liaise with Programme Hub and BCS Coordinator for effective slot management.
• Manage and arrange patient activity and special requests.
• Prepare for screening clinics and procedure lists.
• Update and maintain databases per information governance rules.
• Assist in audit and data collection for the screening programme.
• Monitor waiting times and escalate risks to the Programme Manager.
• Maintain follow-up on screening patients.
• Cover for other administrators as needed.

Job description

As one of our administrators, you will be responsible for the provision of a comprehensive administrative support service to our patients and the Specialist Screening Practitioner Nurses (SSPs) ensuring the smooth and efficient running of the service. You will be part of a small but dynamic team involved in screening patients for bowel cancer and Lynch syndrome disease.

Our service has recently expanded its scope to younger age groups in West London and is also a designate centre for another national pilot programme known as FIT 80. This will start in March 2026. Valuable development opportunities will be available for the right candidate.

Responsibilities

• To provide an effective and courteous reception service to patients and staff visiting in person or via phone/ electronic means.
• To liaise with the London Programme Hub, BCS Coordinator, BCSP Programme Manager and Lead SSP to ensure that slots are used effectively and ensure extra clinics/lists are available to cover changes in demand and capacity.
• Manage and arrange patient activity and special requests within the screening programme (this includes interpreter requirements).
• The preparation for screening clinics & procedure lists including patient/subject notes retrieval, prepared documents for SSPs and tracking of patient’s progress within the screening pathway.
• Update and maintain all databases in a timely fashion (Bowel Cancer Screening System- BCSS, Endoscopy-Scorpio and Cerner); ensure accuracy of data in line with the Trust's information governance rules.
• To assist in audit and data collection relating to the National Bowel Cancer Screening Programme and local screening centre.
• Assist with the monitoring of waiting times targets and escalates risks relating to patient pathways and waiting times to the Programme Manager.
• Assist with maintenance of surveillance & follow up screening patients.
• Provide cover for other administrator/s as appropriate.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

This advert closes on Friday 5 Dec 2025