Patient Navigator (0 hours Contract)

OneMedical Group; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A health care organization in Bracknell is looking for a Patient Navigator on a zero hours contract. In this role, you will enhance the patient experience by providing exceptional telephone and administrative support to both registered and unregistered patients. Your team will focus on facilitating access to healthcare professionals while delivering outstanding patient care. Ideal candidates will have strong communication skills, IT experience, and a passion for patient-centered care. Competitive benefits include NHS Pension and enhanced leave policies.

Benefits

NHS Pension with 20.6% Employer Contribution

33 days annual leave

Enhanced Maternity and Adoption pay

Unsociable hours pay

Learning and Development time

Family friendly policies

Access to Employee Assistance Program

Eye care scheme

Cycle to work scheme

Qualifications

• Experience as a Patient Navigator / Receptionist is desirable but not essential.
• Motivated by putting patients first and part of a caring team.

Responsibilities

• Provide patient focused telephone and administration services.
• Assist and direct patients in accessing appropriate services.
• Support functions delivering outstanding patient care.

Skills

Exceptional communication skills

Experience using IT systems

Ability to work under pressure

Tools

SystmOne

Job description

Patient Navigator (0 hours) at Bracknell Urgent Care Centre

Bracknell Urgent Care Centre , part of OneMedical Group, is looking for a Patient Navigator to join us on a 0 (Zero) hours contract. You will join a thriving and dynamic team and help to facilitate the journey of all our registered and unregistered patients.

The Patient Navigator / Receptionist will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals. They will facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

The ideal candidate will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator . Experience as a Patient Navigator / Receptionist is desirable though not essential.

We offer unsociable hours pay for the hours worked after 6pm on week days (Monday to Friday) and all-day Saturday and Sunday – 30% extra

Clinical systems: We use SystmOne.

Location: Brants Bridge, Bracknell RG12 9RT

What we offer (benefits)

• NHS Pension with 20.6% Employer Contribution
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Unsociable hours pay for hours worked after 6pm Monday to Friday and all-day Saturday and Sunday – 30% extra
• Learning and Development time (5% of weekly hours)
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• 24 / 7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Personal and professional development