Patient Experience Concierge & Front Desk Support

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is looking for welcoming and motivated Concierge / Front of House Assistants for the Slough Community Diagnostic Centre. This role will involve greeting patients, assisting with self-check-in, and ensuring a positive experience within the facility. The ideal candidate will possess strong customer service skills and be able to communicate effectively with patients from diverse backgrounds. The organization promotes a healthy work-life balance and offers flexible working patterns.

Benefits

First-class development opportunities

Flexible working patterns

Inclusive workplace environment

Qualifications

• Motivated and proactive individual with strong customer service skills.
• Ability to communicate effectively with patients from diverse backgrounds.
• Experience in a front-of-house or reception role preferred.

Responsibilities

• Welcome patients and visitors in a friendly manner.
• Check and update patient demographics as needed.
• Assist patients with self-check-in and provide directions.

Skills

Customer service

Effective communication

Team collaboration

Cultural sensitivity

Job description

A healthcare organization is looking for welcoming and motivated Concierge / Front of House Assistants for the Slough Community Diagnostic Centre. This role will involve greeting patients, assisting with self-check-in, and ensuring a positive experience within the facility. The ideal candidate will possess strong customer service skills and be able to communicate effectively with patients from diverse backgrounds. The organization promotes a healthy work-life balance and offers flexible working patterns.