Patient Experience Advocate & Liaison Officer

NHS; Dartford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare trust in Dartford is looking for a Patient Experience Advice and Liaison Officer to ensure high-level customer service to patients and families. Responsibilities include managing enquiries and supporting the collection of patient experience surveys. The ideal candidate will have relevant customer service experience, strong communication skills, and the ability to assist patients with concerns. This role is vital in fostering a patient-focused service and involves collaboration with various departments within the NHS.

Qualifications

• Good education to GCSE standard including English and Mathematics.
• NVQ Level 3 or equivalent.
• Experience developing and maintaining administrative processes.
• Knowledge of confidentiality and data protection regulations.

Responsibilities

• Provide customer service to patients, relatives, and visitors.
• Support and signpost people with concerns or queries.
• Collaborate with staff from Claims, Complaints, and Audit Departments.
• Collect and collate patient experience surveys and data.

Skills

Customer Service experience

Excellent oral and written communication skills

Ability to cope with emotionally demanding situations

Good organizational skills

Compassionate but assertive

Education

Good general education to GCSE standard, including English Language and Mathematics

NVQ Level 3 or equivalent

IT qualification (eg ECDL or equivalent)

Tools

Datix

Excel

Word

Job description

A healthcare trust in Dartford is looking for a Patient Experience Advice and Liaison Officer to ensure high-level customer service to patients and families. Responsibilities include managing enquiries and supporting the collection of patient experience surveys. The ideal candidate will have relevant customer service experience, strong communication skills, and the ability to assist patients with concerns. This role is vital in fostering a patient-focused service and involves collaboration with various departments within the NHS.