Patient Co-ordinator

Ystradgynlais Group Practice; Swansea, Abercraf, Ystradgynlais; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider in Swansea is seeking a Patient Coordinator to join their patient-focused team for 18 hours a week. The role involves dealing with patients in person and over the phone, supporting the clinical team, and undertaking administrative duties. Candidates should have strong communication and IT skills, a background in General Practice, and the ability to work well under pressure. This position offers the opportunity to be part of a supportive healthcare environment that aims to improve community health.

Qualifications

• Experience working with the general public/patients.
• Ability to follow policy and procedure.
• Motivated and cooperative individual.

Responsibilities

• Signpost patients to the appropriate healthcare professional.
• Undertake reception duties.
• Support the administrative team.

Skills

Good communication skills (written and oral)

IT skills

Clear telephone manner

Teamwork

Interpersonal skills

Problem solving

Ability to work under pressure

Education

Good standard of general education

Broad knowledge of General Practice

Tools

EMIS user skills

Office and Outlook

Job description

We are seeking toappoint a Patient Co-ordinators to work 18 hours a week between 8:00AM - 6:30PM with our friendly patient focused teamat Ystradgynlais Group Practice.

We are looking foran enthusiastic, reliable, highly motivated and friendly individuals to joinour team. The successful candidates would ideally have experience working inGeneral Practice.

Main duties of the job

Thesuccessful candidate will be a key member of the patientco-ordinator teams. You will play a vital role in dealing with the patients,both face to face and over the telephone. You will provide support the GPs andclinical team by signposting patients to the appropriate healthcareprofessional or service. The patient coordinator will also be expected toundertake reception duties and support the administrative team. You will berequired to work across our 3 sites.

About us

We operate across 3 sites Pengorof Surgery, Ystalyfera Surgeryand Abercrave Surgery. Our team of 9 Partners, 3 Registrars are supported by 1Advanced Nurse Triage Practitioner, 3 Advanced Care Planning Nurses, 3 PracticeNurse, 3 Health Care Assistants, 2 Practice Pharmacists, 3 Phlebotomists, 1 Cluster Pharmacistand 2 Cluster Pharmacy Technicians and 4 Pharmacy dispensers. Practice Manager,2 Deputy Managers and a large team of administrative/clerical staff.

Our practice aims to improve the health of those living in andaround the Ystradgynlais area and we work closely with many local communityservices to achieve this, including the community hospital where our GPsprovide cover to the Minor Injuries Unit and work alongside the wardConsultants.

Job responsibilities

To support the practice clinical team by signposting patients to theappropriate healthcare professional or service, working as part of the practicesmultidisciplinary team. The care navigator will also be expected to undertakereception duties as part of the role, supporting the administrative team indelivering a polite and professional service to the entitled patientpopulation.

Please see full job description attached.

Person Specification

Qualifications

• Good standard of general education Excellent communication skills (written and oral) Good IT skills Clear, polite telephone manner Ability to work as a team member Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
• Broad knowledge of General Practice Experience working with the general public/patients. Competent in the use of Office and Outlook EMIS user skills Ability to effectively manage stock, including ordering, rotation, disposal etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.