Patient Care Coordinator

NHS; Greater London; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

A healthcare start-up in Greater London is seeking a compassionate Patient Care Coordinator. This full-time hybrid role involves acting as the first point of contact for patients, managing referrals, and supporting the multidisciplinary team. Key qualifications include GCSEs in English and Maths and NVQ Level 3 in Business Administration. The position offers a competitive salary of £33,000 to £36,000 per year. Join a mission-driven team committed to improving patient care and experiences.

Qualifications

• Experience in a healthcare administrative or patient-facing role.
• Ability to work in a fast-paced environment.
• Experience supporting multidisciplinary teams (MDT) and using EPR systems.

Responsibilities

• Act as the first point of contact for all patient enquiries via telephone and email.
• Manage the intake of new referrals and monitor patient progress.
• Provide administrative support for multidisciplinary meetings and manage correspondence.

Skills

Communication

Emotional intelligence

IT proficiency

Education

GCSE Level or equivalent with Grade C or above in English and Maths

NVQ Level 3 in Business Administration or Customer Service

Job description

Job Summary

We are seeking a compassionate and organised individual to be our first Patient Care Coordinator, acting as a dedicated guide for our patients. You will ensure a seamless journey from referral to discharge, serving as the link between our patients and our clinical team, ensuring we deliver an exceptional care experience.

About Us

Millions of people in the UK live with chronic pain, a burden that affects every part of their lives. Yet the journey to access the care they need can take years. Pastel Health is here to change that; we offer compassionate, multidisciplinary care that helps patients get their lives back on track.

Our mission is to transform the lives of people living with chronic pain whilst making clinical work more fulfilling. This commitment is at the heart of everything we do.

We are a start‑up, building as we go. This can mean embracing ambiguity, working at pace, and adapting quickly. The journey ahead will be exciting, rewarding, and rich with opportunities for you to make an impact and progress professionally. This will excite you, as it does us.

Job Description

Full‑time hybrid role. Normally work from Leyton office three days per week; discuss alternatives for the right candidate.

Report to Executive Chair and work closely with Clinical Director.

Patient Communication & Support

• Act as the compassionate first point of contact for all patient enquiries via telephone and email.
• Manage the onboarding process for new patients, welcoming them to the service and explaining the next steps.
• Respond to incoming queries promptly, providing clear advice and support to patients throughout their journey.

Pathway Coordination

• Manage the intake of new referrals and monitor patient progress to ensure a seamless journey from referral to discharge.
• Lead appointment scheduling for remote and in‑person clinics, aligned with clinician availability, and handle rescheduling or cancellations efficiently.
• Maintain accurate patient records within the Electronic Patient Record (EPR), ensuring data quality and strict adherence to confidentiality and GDPR.

MDT & Operational Support

• Provide comprehensive administrative support for Multidisciplinary Team (MDT) meetings and Clinical Operations meetings.
• Manage written and verbal correspondence with GPs and other healthcare professionals, including the management of clinic letters and information requests.

Service Improvement & Feedback

• Actively capture feedback from patients, their families, and carers regarding their experience with Pastel Health.
• Handle initial patient complaints or concerns with empathy and tact, escalating issues where necessary.
• Support service improvement initiatives, helping the team continuously enhance the quality of care delivered.

Qualifications & Experience

Essential: GCSE level or equivalent, with Grade C or above in English and Maths. NVQ Level 3 in Business Administration, Customer Service, or equivalent experience.

Skills: Communication, independence, emotional intelligence, IT proficiency, safeguarding commitment.

Experience: Healthcare administrative or patient‑facing role; fast‑paced environment; MDT support; EPR systems.

Additional Requirements: Right to work in the UK; Standard DBS clearance.

Person Specification

Right to work in the UK; Standard DBS clearance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Pastel Health
102 Rookery Court
London
E10 5FA

Other

Pay: £33,000 to £36,000 a year
Contract: Permanent
Working pattern: Full‑time
Reference number: E0478-25-0000
Job locations: Pastel Health, 102 Rookery Court, London, E10 5FA
Employer's website: https://www.pastel-health.com/

Who We Are Seeking

• You care deeply about patients, recognising that how you deliver care is as important as what you deliver.
• You love working in a team, learning from and teaching those around you.
• You think differently, understanding that we need fresh approaches to solve access challenges and improve outcomes.
• You make a difference and want to work in a place where others do too.

Date Posted

15 December 2025

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