Patient Administrator

NHS; Isleworth; On-site; GBP 29,000 - 32,000; Full time

Job summary

A regional healthcare provider in Isleworth is seeking an enthusiastic Patient Administrator to join their Endoscopy Booking Team. The role involves providing high-quality administrative support and effective communication with patients and healthcare professionals. Candidates must have strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. Previous administrative experience, particularly within the NHS, is preferred. The position offers a salary range of £29,651 to £31,312 per annum.

Qualifications

• Experience of working in an administrative capacity.
• Proven experience of dealing with complex telephone calls.
• Demonstrable experience of maintaining a professional attitude in a pressured environment.

Responsibilities

• Coordinate patient appointments within the Endoscopy booking Team.
• Ensure timely scheduling and escalate issues to senior staff.
• Provide customer service support during patient check-in.

Skills

Excellent communication skills

Ability to prioritise and organise workload

Competent working knowledge of windows based computer systems

Attention to detail

Ability to use own initiative

Education

GCSE English and Maths or equivalent

A-level English and Maths or equivalent

Tools

Cerner workflows

Job description

Chelsea and Westminster Hospital NHS Foundation Trust

Patient Administrator

The closing date is 05 January 2026

Chelsea and Westminster Hospital - Patient Access

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex University Hospital working in our busy Endoscopy Booking Team. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.

The successful candidate must be able to work autonomously and a team member and be able to take a wide range of administrative duties.

As a team player they will need to demonstrate excellent communication skills, be organised, adaptable and flexible show empathy and concern for others.

Working Monday to Friday 9-5

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

The post holder will be required to work inone of the following areas as indicated in the Job Advert providing cross cover where necessary:

• Clinical Offices
• A&E
• Main reception
• Clinical Imaging
• Wards

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Job responsibilities

Roles and responsibilities

The Endoscopy Booking Administrator is responsible for the efficient coordination of patient appointments within the Endoscopy booking Team, ensuring timely scheduling and escalation of any issues such as breaches, specialty requirements, or capacity concerns to senior staff and Team Leader. The role involves a combination of office based administrative duties and occasional support for reception, including patient check-in and handling telephone enquiries. While reception cover is infrequent, the position requires a flexible and proactive approach, with a willingness to assist across functions during periods of staff shortage or backlog. Strong communication skills, attention to detail, and a collaborative mindset are essential to maintaining high standards of patient care and operational efficiency.

Person Specification

Education and Qualifications

• GCSE English and Maths or equivalent
• A-level English and Maths or equivalent

Experience>

• Experience of working in an administrative capacity
• Proven experience of dealing with complex telephone calls
• Demonstrable experience of maintaining a professional attitude in a pressured environment
• Experience in working as part of a team
• Experience if working in an administrative capacity within the NHS

Skills and knowledge

• Competent working knowledge of windows based computer systems
• Excellent communication skills both written and verbal
• Ability to prioritise and organise work load
• Ability to use own initiative
• To be able to work as part of a team
• Able to file accurately and pay attention to detail
• Knowledge of NHS processes
• Knowledge of Cerner workflows

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

£29,651 to £31,312 a year per annum incl. HCAS