Pathway Management Officer

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking an analytical member for its Pathway Management Team. You will validate 18-week RTT pathways, ensuring compliance with national reporting standards while collaborating with clinical teams to improve data integrity. This role offers growth opportunities in a supportive environment committed to work-life balance and employee development. Candidates should have strong IT skills and knowledge of NHS practices. Join us to enhance healthcare reporting and pathways management.

Benefits

First class development opportunities

Commitment to work-life balance

Flexible working arrangements

Qualifications

• Diploma or certificate in IM&T or equivalent experience.
• Educated to GCSE level in English and maths.
• IT skills to ECDL or equivalent standard qualification.

Responsibilities

• Validate 18-week RTT pathways to support performance reporting.
• Source, extract and interpret patient pathway data from systems.
• Ensure RTT data submitted for performance monitoring is accurate.
• Review and validate patient pathways, resolving data integrity issues.
• Produce, maintain and update reports and dashboards as needed.

Skills

Ability to act on own initiative

Excellent written and verbal communication skills

Team working skills

Knowledge of NHS issues relating to RTT targets

Knowledge of Data Protection Act

Education

Diploma or certificate in IM&T

Educated to GCSE level in English and maths

IT skills to ECDL or equivalent

Job description

Job Overview

• The post-holder will be an integral member of the Pathway Management Team and will provide a proactive, high-quality information reporting and analytical service.
• The role supports delivery of the national 18‑week RTT (Referral to Treatment) target in alignment with the wider National Performance and Information agenda.
• Analysing data extracted from hospital information systems to support statutory, national and local reporting requirements.
• Producing, reviewing and updating reports to ensure data accuracy and compliance with reporting standards.
• Working collaboratively with Service Managers and clinical teams to validate patient pathways and ensure the integrity of RTT data.
• Identifying data quality issues and contributing to continuous improvement in pathway management and performance reporting.

Main duties of the job

• Ensure that all 18‑week statutory and performance‑related reports are fully validated, accurate and completed within required deadlines.
• Validate RTT (Referral to Treatment) data to guarantee that information submitted to the Department of Health meets national accuracy standards.
• Source, collect, analyse and validate RTT data in accordance with agreed NHS practices, policies and data quality standards.
• Identify and resolve data discrepancies, working proactively to improve data integrity and reporting quality.
• Collaborate closely with Service Managers and clinical teams to review patient pathways and ensure all RTT rules and national targets are correctly applied.
• Maintain accurate documentation of validation processes and contribute to continuous improvement in pathway management.
• Support the production of reports, dashboards and datasets required for operational, statutory and performance monitoring.
• You will be working within a highly motivated, self‑sufficient team responsible for reviewing and validating patient pathways in line with national RTT and performance targets.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme.

We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed Job Description And Main Responsibilities

• Provide accurate and timely validation of 18‑week RTT (Referral to Treatment) pathways to support statutory, national and local performance reporting.
• Source, extract and interpret patient pathway data from hospital information systems in line with national RTT rules and Trust policies.
• Ensure all RTT data submitted for performance monitoring is accurate, complete and compliant with Department of Health standards.
• Review and validate patient pathways, resolving data quality issues and identifying areas for improvement in pathway management.
• Work closely with Service Managers, clinical teams and other stakeholders to ensure patient journey information is recorded correctly and reflects true operational performance.
• Produce, maintain and update reports, dashboards and performance summaries as required by senior management and operational teams.
• Support continuous improvement initiatives within the Pathway Management Team to enhance reporting accuracy, efficiency and data quality.
• Contribute to the development and maintenance of robust validation processes and documentation for RTT and pathway management activities.

Person specification

Qualifications

• Diploma or certificate in IM&T or equivalent experience.
• Educated to GCSE level in English and maths.
• IT skills to ECDL or equivalent standard qualification.

Experience

• Able to deal with queries relating to data or information to train other Trust staff.

Skills & Knowledge

• Ability to act on own initiative, assessing problems and queries and understanding which can be resolved and which must be passed on.
• Excellent written, keyboard and verbal communication skills.
• Team working skills to include the ability to assist colleagues to reach their maximum development potential.
• Knowledge of current NHS issues relating to the RTT targets, waiting lists, patient activity data and the Trust Access Policy.
• Knowledge of Data Protection Act, Caldicott guidance and Freedom of Information Act.

Desirable criteria

• Experience of manipulating complex databases.
• Knowledge of medical and directorate specialised terminology.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state‑of‑the‑art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future‑proofed, featuring on‑site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helping us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now