Pathway Coordinator

Dorking Healthcare Ltd.; Dorking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare service provider is seeking a Pathway Coordinator in Dorking to manage patient pathways from referral to discharge. This role involves ensuring efficient communication, processing medical reports, and maintaining confidentiality. The ideal candidate should exhibit excellent attention to detail, problem-solving abilities, and a proactive attitude toward enhancing patient experiences. Training in in-house IT systems will be provided, and a good working knowledge of Microsoft Office is beneficial. Offering between 30 to 37.5 hours of work weekly, it promises a dynamic work environment with emphasis on continuous improvement.

Benefits

Membership of the NHS pension scheme

27 days annual leave plus bank holidays

Access to an Employee Assistance Program

Training and development opportunities

Free on-site parking (subject to availability)

Qualifications

• Experience in a patient/customer-focused role is essential.
• Proven problem-solving experience is necessary.
• Understanding of medical terminology is beneficial.

Responsibilities

• Ensure efficient management of patient pathways from referral to discharge.
• Process medical reports and maintain patient confidentiality.
• Communicate with GPs and hospitals to ensure timely appointments.

Skills

Excellent attention to detail

Administration and organisational skills

Ability to communicate effectively with diverse range of people

Ability to prioritise tasks

Self-motivated and proactive

Good judgment

Proven problem-solving experience

Systmone (NHS database)

Education

Good standard of education (written and spoken English)

Tools

Microsoft Office

Job description

Pathway Coordinators are an integral part of the Outpatient team, looking after patients from the point of referral to discharge, ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway.

The role would suit someone who is good at multitasking, problem-solving, and has an empathetic nature, with a passion for helping patients.

The Pathways team is currently made up of 9 staff members based in the Outpatients department at Dorking Community Hospital, as we are seeing the number of patients grow we are looking to expand our team.

Hours per week: We would be interested in people who could offer between 30 and 37.5 hours a week.

Main duties of the job

Pathway Coordinators are responsible for ensuring that the patient journey is both efficient and effective.

This includes following up with GPs, hospitals, and third-party providers to ensure any medical reports or other documents are in place prior to patients' appointments.

When processing reports, the Pathways team will highlight any urgent findings to our clinicians to expedite patient care where required.

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The ideal candidate would therefore be someone who can remain calm and maintain a high level of attention to detail.

The successful applicant will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patients care being as smooth and efficient as possible.

We will provide the training necessary to use our inhouse IT systems, however a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times.

About us

This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit a Pathways Coordinator to our professional and friendly team.

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission), receiving a Good status in our most recent inspection, and we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with uswho share the same approach and work ethic.

The benefits we offer include:

• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Program
• Opportunities for training, development and career progression
• Some of our sites have free on-site parking (subject to availability)
• We aim to be an employer of choice and conduct annual staff satisfaction surveys

DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.

Job responsibilities

Hours per week:We would be interested in people who could offer between 30 and 37.5 hours a week.

JOB SUMMARY:

The role (and team) is an integral part of the patient pathway (referral to discharge), ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway.

The Pathways team look through each patients referral carefully to make sure the clinician has all the relevant information about the patients condition available to them on our electronic record system. This means the patients get the most out of their time with the consultant as all relevant test results and images are available for review.

We work with several NHS trust and independent hospitals in the local area and haveour own in-house diagnostic services. A part of the Pathway role is to forward on results from tests to the patients GP surgery as well as our consultants.

You will need to have excellent attention to detail and use initiative and good judgement to problem solve and consider the best course of action to take for the patient.

DUTIES AND RESPONSIBILITIES OF THE POST

• Prepare clinics for each clinician across all specialities ahead of their clinics, this will include details about their expected appointments, routine results that have been received, pathology results for filing and patient queries.
• For new patient appointments, thoroughly review the referral information provided by the GP, picking out investigations or tests that have already been completed and adding them to the patients electronic record.
• For follow up patient appointments, review the previous clinic letter and referrals out recommended and ensure these have been conducted and the results are available for review.
• Process post-clinic folder documentation by distributing and actioning the contents as required.
• Shared responsibility for managing Pathway shared email box and the shared tasks on our patient record system actioning them as appropriate within a timely fashion.
• Communicating and sending the results of diagnostic tests we have conducted in house to the patients GP within the specified timeframes.
• For results we have received from external providers for our patients, review the results, add to the patients record, and take the necessary follow up actions; removing patients from waitlists, booking follow up appointments for example.
• There may be urgent findings on reports that need actioning immediately, following processes to highlight this to the clinician and follow their guidance on the outcome required to progress the patients care.
• Chase reports, results and other documentation with GPs, hospitals and third party providers, working proactively and independently to achieve required outcomes. Manage the incoming and outgoing image requests.
• Track patient pathways from referral to discharge, highlighting and resolving queries as they are encountered.
• Maintain excellent working relationships with colleagues, consultants and external providers.
• Maintaining accurate patient records by updating wait lists, updating tasks, saving delivery / read receipts, adding results and notes.
• Manage multiple tasks, prioritising own workload and working with team to ensure work is completed within target timeframes.
• Undertake any other reasonable duties as commensurate with the nature of this role.
• Undertake any mandatory training as appropriate to the post and as directed.

WORK SETTING AND REVIEW

To manage own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.

Person Specification

Skills

• Excellent attention to detail.
• Administration and organisational skills.
• Ability to communicate effectively with a diverse range of people.
• Ability to prioritise tasks.
• Self-motivated and proactive team player with good interpersonal skills.
• Ability to exercise good judgment.
• Proven problem-solving experience.
• Systmone (NHS database).
• Streamlining and making processes smoother and more efficient.

Qualifications

• Good standard of education (Numerate and good standard of written and spoken English).

Attributes

• Can do attitude to daily tasks, adversity and new ways of working.
• Aspiration to continuously improve the experience of our patients.

Knowledge

• Good working knowledge of IT systems.
• Experience in a patient / customer-focused role.
• Proven problem-solving experience.
• Experience in meeting deadlines and prioritisation.
• Data protection in a health care environment.
• Understanding of medical terminology.
• Prior experience working in a fast-paced environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.