Parts Advisor

Genuine Parts Company; Milnrow; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading global automotive parts provider in Milnrow is looking for a customer-oriented role focused on taking orders and enhancing sales. The position involves building long-term relationships with customers and promoting offers. Ideal candidates will be punctual, organized, and possess excellent communication skills. The benefits include discounts, career progression opportunities, and performance-based bonuses.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression

Free access to Health and Wellbeing tools

Potential performance-based bonus

Discount on car parts

Qualifications

• Punctual, organized, and efficient in meeting deadlines.
• Pro-active and enthusiastic when communicating with customers.
• Ability to demonstrate empathy towards customers.

Responsibilities

• Take orders over the telephone and upsell to increase invoice value.
• Make outbound calls to raise customer awareness and enhance sales.
• Build long-term rapport with local customers.
• Actively promote offers, discounts, and customer competitions.
• Limit credits and returns by sending the right parts the first time.

Skills

Proficient communication skills

Organizational skills

Customer empathy

Proactive approach

Job description

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long‑term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Benefits

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts.

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