Part Time Supervisor, Tommy Hilfiger - Southampton

PVH; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global retail brand in Southampton is seeking a Supervisor to ensure the efficient running of the shop floor while delivering exceptional customer service. Candidates should have prior supervisory experience in a premium brand and possess strong management skills. This role involves leading the team to achieve retail targets and fostering positive customer interactions. Suitable candidates are adaptable, energetic, and effective communicators.

Benefits

Comprehensive benefits program

Diversity and inclusion initiatives

Qualifications

• Previous supervisory role in a premium or luxury brand.
• Experience in managing people and resolving conflicts.
• Strong interpersonal skills and relationship-building.

Responsibilities

• Ensure efficient running of the shop floor for customer service.
• Support management in personnel and product functions.
• Drive shop floor sales by motivating the team.

Skills

Supervisory experience

Conflict resolution

Effective communication

Teamwork

Adaptability

Job description

Overview

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we strive to hire individuals who live and breathe our values, are obsessed with delivering great service, and believe in adapting to change. The Supervisor plays a key role in achieving these standards, leading by example and inspiring their teams through passion and belief in our brands.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team in managing personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Drive shop floor sales and exceed store targets by motivating the team to achieve goals, while offering customers an exemplary store journey.
• Foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy and ensuring consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales vs. budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on building quality relationships with internal and external customers.
• Ensure staff accountability for building a repeat customer base by providing unparalleled spirited service.
• Ensure "door to floor" best practices with visual merchandising directives for the sales floor and back room are executed and continually reviewed for consistency.
• Work with the management team to build a talent pool for key positions, including potential successors.

Qualifications

• You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to build relationships with ease.
• You'll be a team player who recognises and celebrates the contributions and achievements of others.
• You'll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic, showing a clear presence on the shop floor.
• You'll approach all issues with a "can do" attitude and act with initiative to find in-store solutions.

About PVH & Diversity

TOMMY HILFIGER is a globally recognized lifestyle brand and part of PVH. PVH is committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We consider all applicants on the basis of individual capabilities and qualifications without regard to age, ethnicity, ability, gender, gender identity or expression, nationality, race, religion, sexual orientation, or any other characteristic protected by law. PVH also emphasizes equal opportunity and compensates associates based on job-related factors such as skill, ability, education, work quality, experience and potential.

At PVH, success is linked to our hardworking associates and a comprehensive benefits program designed to support them both at home and at work.