Part Time FM Coordinator- Campsfield IRC

Mitie; Kidlington; On-site; GBP 20,000 - 25,000; Part time

Job summary

A facilities management company is seeking a Part Time FM Coordinator at Campsfield IRC, Oxford. The successful candidate will handle customer inquiries via phone and email, log requests, and ensure efficient service delivery while adhering to company policies. Candidates should possess strong customer service skills, proficiency in Microsoft Office, and the ability to manage workloads under pressure. Benefits include life insurance, annual leave, and access to a virtual GP service.

Benefits

Life insurance

33 days annual leave

Company pension

Continued personal development support

Free Mitie shares

Virtual GP access

MiDeals discount schemes

Additional benefits available

Qualifications

• Experience managing phone and email requests in a customer service context.
• Strong standard of literacy and numeracy.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage phone call and email requests efficiently.
• Log jobs and inform engineers of daily workload.
• Produce reprographics and printing requests.

Skills

Customer service experience

Computer skills

Microsoft Office proficiency

Excellent verbal and written communication

Planning and organizational skills

Job description

We are seeking a Part Time FM Coordinator to join our Mitie FM Team at Campsfield IRC, Oxford. The ideal candidate will be a passionate individual with customer service experience, responsible for managing phone call and email requests, supporting employees, and logging information onto a database. The role requires the ability to deliver high levels of service, remain professional at all times, and ensure that Mitie's policies, processes, and procedures are followed. As a FM Coordinator you will be tasked managing the flow of requests for continuous and efficient service.

Daily responsibilities will include answering emails, phone calls, and walk-in queries while logging jobs, sending quotes to clients for approval, and informing engineers of daily workload. Additionally, you will pro‑duce reprographics and printing requests for training on site, as well as fulfil contract with our client and ensure all contractual obligations are met. As the first line of contact for Mitie, you will answer all calls and e‑mails to the helpdesk efficiently, meeting needs of customers and using available info and equipment. You must ensure timely input and output of all associated helpdesk data, and live monitor performance against SLAs. You should work under pressure to meet challenging deadlines while managing workloads. You should have a strong standard of literacy and numeracy and be confident with Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and maintain confidentiality across the site while respecting stakeholders’ needs. Essential skills – computer skills, customer service and Microsoft office.

Specific Requirements

Please note that all offers of employment are subject to security clearance and enhanced background checks.

• You must be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain) from a Commonwealth country.
• Bankruptcy history, CCJs, social media activity and criminal convictions will be checked as part of the vetting process.
• You must have lived in the UK for the past three years and have no significant footprint outside of the UK other than normal holidays.

Benefits

We value our people and offer a competitive salary and benefits package to support your lifestyle.

• Life insurance.
• 33 days annual leave.
• Company pension.
• Continued personal development with full support given to enhance your career.
• Free Mitie shares.
• Access to virtual GP 24/7 for yourself and your family.
• MiDeals discount schemes with over 3000 offers from your favourite retailers, leisure and utilities companies.
• Additional benefits available to purchase, including extra holidays, private medical cover and home technology.

Existing Mitie colleagues

• Please ensure you discuss your application with your current line manager before formally applying.
• Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

You must be eligible for CTC clearance. You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended overseas trips. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.