Part Time Customer Service Advisor Six Month Contract

NWF Fuels; Kenilworth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fuel distribution company is seeking a part-time Customer Service Advisor for a six-month contract in Kenilworth. The ideal candidate will manage customer queries and promote products through inbound and outbound calls. Prior customer service experience and excellent communication skills are essential. Join a dedicated team focused on delivering exceptional service and achieving sales targets.

Qualifications

• Previous experience in a customer service or sales role.
• An upbeat friendly approach when speaking to customers is essential.
• Passionate about customer service to ensure positive interaction.

Responsibilities

• Managing customer queries via inbound calls and emails.
• Making outbound calls to promote products to existing customers.
• Pricing and entering order details on the system.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Sales Motivation

PC Literacy

Job description

Overview

Customer Service Advisor – Part Time Six Month Contract

We have a fantastic opportunity for a Customer Service Advisor to join our team. We are on the lookout for talented individuals to deliver the best possible customer care, working on an inbound and outbound sales activity for the entire company.

Hours

Hours of working – Monday, Thursday and Friday. Working either 8-5 or 9-6.

Main Responsibilities

• Managing customer queries via inbound calls and emails
• Making outbound calls to promote our products to existing customers
• Pricing and entering order details on the system
• Delivering great service to customers
• Working towards sales targets
• Accurate data entry

What you should be able to bring to the role

• Previous experience in a customer service or sales role
• An upbeat friendly approach when speaking to customers is essential
• Passionate about customer service with the ability to ensure all customer interaction is positive and productive
• Motivated to achieve targets
• Resilience
• Attention to detail
• Ability to work under pressure
• Effective listening skills to understand customer needs
• Excellent communication skills on all platforms
• PC literate

Why choose NWF Fuels

NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM-listed NWF Group listed on the London Stock Exchange.

If this opportunity sounds like a great fit for you, we would be delighted to receive your application and look forward to potentially making you a part of our team at NWF Fuels.