Paralegal - Motor Injury / Credit Hire

DAC Beachcroft Dublin; Newport; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in Newport seeks enthusiastic Paralegals to join their team. This permanent position offers opportunities for career development and a supportive working environment. Candidates with a degree or customer service experience are encouraged to apply. The role includes managing claims, client communication, and ensuring high service standards. A competitive remuneration package and flexible work options are provided.

Benefits

Flexible work arrangements

Private medical insurance

Income protection insurance

Discounted gym membership

Opportunities for growth

In-person and remote social events

Qualifications

• Graduate or customer service experience is acceptable.
• Passion for learning is essential.
• Prior experience as a Paralegal is a plus.

Responsibilities

• Manage claims with high-quality service.
• Screen matters and liaise with clients.
• Review instructions and provide case advice.
• Resolve claims through negotiation.
• Instruct experts and draft Court documents.
• Maintain client contact and manage expectations.
• Meet individual performance measures.

Skills

Prioritisation and Organisation Skills

Interpersonal skills

Analytical skills

Commercial sense

Resilience

Commitment and enthusiasm

Job description

Overview

Department: CSG - Casualty (EL/PL / CAT PI / Disease / Fraud / Motor / Credit Hire)

Employment Type: Permanent

Location: Newport

Description

We are looking for a number of Paralegals to join our market leading CSG team that works with over 40 insurance companies and self-insured corporates. This role will be situated in Newport on a permanent basis.

You will be required to attend the Newport office 5 days a week during your probation. You will be able to discuss a hybrid arrangement with your manager once you have passed probation.

We are holding an Assessment Centre on Tuesday 9th September which successful candidates will be invited to attend as part of the recruitment process.

Who\'s the team?

We have roles available across two of our core teams in Newport:

• Our Motor Injury team deals with motor injury claims of all values and complexities. We have a progressive approach and a market leading reputation for not simply tackling litigation, but also for tracking and analysing behaviours and trends with a view to providing our clients with bespoke strategies and analysis of changing market behaviours.
• Our Credit Hire and Repair team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. We also provide pre-emptive advice on these issues whilst also assisting clients formulate their own strategies. Our claims vary from small track to multi track including fraudulent claims. We deal with liability, indemnity and associated losses including personal injury, credit repair and diminution.

Whichever team you join, you will have an excellent opportunity to develop your legal skills, knowledge and career with us in CSG.

Key Responsibilities

Role

You are expected to provide a timely, professional and high-quality service to our clients in the management of claims. Depending on your role, and with the support of a supervisor and team manager you will be expected to:

• Be responsible for a varied caseload of pre-litigated or litigated work.
• Screen matters for prospects and liaise with clients upon receipt of instructions.
• Review instructions and provide client advice on case prospects.
• Resolve claims through negotiation and litigation within client service standards.
• Instruct experts and counsel, draft Witness Statements and other Court documents.
• Maintain contact with our clients and their customers whilst proactively managing their expectations.
• Meet individual performance measures (financial performance, realisation rates and other KPIs).
• Ensure that the DAC Beachcroft brand and standards are maintained.

Skills, Knowledge & Expertise

We are happy to hear from graduates or those with customer service/retail experience who are team players and have the passion for learning. We\'d also like to hear from Paralegals who may already have experience working in a legal environment.

You will have;

• Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
• Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
• Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same.
• Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
• Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback.
• Commitment and enthusiasm - with a professional attitude.
• Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

Job Benefits

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).