Palo Alto Engineer

Flint UK Technology Services; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology service provider is seeking an experienced Palo Alto Engineer for a remote position with occasional travel to customer sites. You will provide troubleshooting and best practices assistance surrounding Palo Alto Networks technology. The ideal candidate will have over 4 years of client-facing technical experience, strong networking skills, and fluency in French. This role requires clear communication skills and the ability to manage and resolve technical issues efficiently.

Qualifications

• Over 4 years' experience in a client/partner facing technical role.
• Experience with Authentication Protocols like Radius/TACACS.
• Ability to articulate technical issues to various audiences.

Responsibilities

• Provide configuration review and troubleshooting assistance.
• Manage support cases for timely resolution.
• Conduct fault isolation and root cause analysis.
• Review technical documentation for clarity.

Skills

Palo Alto Networks technology experience

TCP/IP

Prisma

Routing & Switching (OSPF/BGP/VLAN/STP)

Ability to debug complex networks

Fluency in French language

Education

BA/BS in computer science or equivalent

Tools

PCNSE or PCNSC1

PCNSA

PMRC1 or PMSC1

Job description

Flint is looking for a Palo Alto Engineer to join one of our clients on a contract basis.

The role is remote with occasional travel to customer sites.

Accountabilities:

• Provide configuration review, troubleshooting and best practices assistance to the partner to aid resolution of customer issues.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Gather and retain partner-specific documentation in a secure location for ease of troubleshooting
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Occasional Travel may be required to customer sites

Your Experience:

• More than 4 years' experience working with Palo Alto Networks technology in client/partner facing technical role
• Required experience with TCP/IP
• Strong experience with Prisma.
• Strong experience with Palo Alto Networks products and technology
• Strong experience in Routing & Switching (OSPF/BGP/VLAN/STP)
• Experience with Authentication Protocols a plus (Radius/TACACS)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• BA/BS in computer science or equivalent or equivalent military experience required
• Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms
• Networks or customer organization, and confident in delivering presentations to a senior audience
• Fluency in French language

Mandatory Certifications

• PCNSE or PCNSC1
• PCNSA
• PMRC1 Ort PMSC1