Outpatient Clinic Prep & Admin Coordinator

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust; Wigan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS Foundation Trust in the UK is seeking an Administrative Support staff member for their Outpatient Service Department. The successful candidate will focus on patient reception and clinic preparation while ensuring compliance with healthcare procedures. Essential criteria include GCSE in English and NVQ level 2 in Business & Administration. Candidates should demonstrate excellent organisational and communication skills, with experience in a busy environment preferred. This role is vital to delivering a patient-centered service.

Qualifications

• Must have a clear understanding of confidentiality.
• Experience in a busy customer-focused environment is essential.
• Ability to deliver high levels of customer care and communication.

Responsibilities

• Prepare all patient case-notes in advance for clinics.
• Receive patients at reception, updating demographic details.
• Book follow-up appointments and handle clinic inquiries.
• Record all clinic outcomes within deadlines.
• Transport case-notes securely and confidentially.

Skills

Customer care

Organisational skills

Computer/keyboard skills

Communication skills

Adaptability

Education

GCSE / CSE English grade C or above

NVQ level 2 Business & Administration

Job description

A prominent NHS Foundation Trust in the UK is seeking an Administrative Support staff member for their Outpatient Service Department. The successful candidate will focus on patient reception and clinic preparation while ensuring compliance with healthcare procedures. Essential criteria include GCSE in English and NVQ level 2 in Business & Administration. Candidates should demonstrate excellent organisational and communication skills, with experience in a busy environment preferred. This role is vital to delivering a patient-centered service.