Outbound Sales & CRM Specialist

Nessie; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading software firm in Manchester is seeking a Customer Service Representative to manage customer interactions and provide product information. The role requires excellent communication and organizational skills, with experience in a customer service environment being preferable. This position offers an opportunity to meet sales targets and collaborate with various departments to enhance customer satisfaction.

Qualifications

• Experience in a customer service or calling profile role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills.

Responsibilities

• Make outbound calls to customers and provide product information.
• Respond to customer inquiries and resolve issues.
• Document customer interactions in the CRM software.

Skills

Communication skills

Problem-solving

Organizational skills

Time management

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

CRM software

MS Office

Job description

A leading software firm in Manchester is seeking a Customer Service Representative to manage customer interactions and provide product information. The role requires excellent communication and organizational skills, with experience in a customer service environment being preferable. This position offers an opportunity to meet sales targets and collaborate with various departments to enhance customer satisfaction.