Order Management Specialist

Parkside; City Of London; On-site; GBP 30,000; Full time

Job summary

A customer-focused logistics company in England is seeking an experienced Order Management Specialist. This office-based role involves managing consumer orders from placement through delivery, ensuring customer satisfaction, and resolving issues. The ideal candidate will have proven experience in Order Management or Customer Service, strong Excel skills, and excellent attention to detail. This position offers a competitive salary of £30,000 plus additional benefits, working 40 hours per week with a rotating schedule including weekends.

Benefits

Competitive salary

Additional company benefits

Qualifications

• Proven experience in Order Management, Customer Service, or Supply Chain Operations.
• Experience with EDI transactions and troubleshooting.
• Strong Excel skills, proficient in VLOOKUPs and Pivot Tables.
• Excellent attention to detail and strong organisational skills.

Responsibilities

• Process and manage consumer orders from placement through to delivery.
• Maintain and manage the open order book, handling delays and issues.
• Monitor deliveries and provide necessary tracking information to customers.
• Respond to customer enquiries via phone and live chat.

Skills

Order Management

Customer Service

Supply Chain Operations

EDI experience

Excel

Communication skills

Problem-solving

Organisational skills

Tools

D365

Job description

Order Management Specialist

Location: Office-based, Hayes, Middlesex

Salary: £30,000 per annum + benefits

Hours: 40 hours per week, Monday to Sunday (between 08 00)

The Role

We are looking for a highly organised and customer-focused Order Management Specialist to manage consumer-facing orders from placement through to delivery. This role plays a key part in ensuring a smooth customer experience, maintaining accurate order data, and resolving delivery or stock-related issues efficiently.

You will act as a subject matter expert within your area, working closely with the Customer Service Manager to identify process improvements and support continuous operational excellence.

Key Responsibilities

• Process and manage consumer orders from placement through to delivery
• Maintain and manage the open order book, including push-outs, pull-ins, and error orders
• Monitor deliveries, chase PODs, and provide tracking information to customers
• Handle out-of-stock notifications and amend orders as required
• Respond to customer enquiries via phone and live chat, resolving issues efficiently
• Maintain accurate records and notes within D365
• Liaise with internal teams to resolve order, stock, and delivery issues
• Complete regular reporting and administrative tasks
• Support cross-training and provide cover within the team when required

Skills & Experience Required

• Proven experience in Order Management, Customer Service, or Supply Chain Operations
• EDI experience (understanding EDI transactions, order flows, and troubleshooting errors)
• Strong Excel skills, including the ability to confidently use VLOOKUPs and Pivot Tables
• Excellent attention to detail with strong administrative and organisational skills
• Ability to investigate customer issues, identify root causes, and deliver effective solutions
• Outstanding verbal and written communication skills
• Ability to work independently, within a small team, and as part of a wider organisation
• Confident in maintaining accurate system notes and working with order management systems (e.g. D365)
• Adaptable, proactive, and open to change and process improvement
• Experience producing or delivering training materials for colleagues is desirable
• Comfortable working a rotating schedule including weekends

Reporting & Location

• Reports to: Customer Service Manager
• Location: Office-based role at the Hayes, Middlesex office

Benefits

• Competitive salary of £30,000
• Additional company benefits