Oracle Fusion Cloud HCM Implementation Support Engineer

Oracle; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology firm is seeking a Fusion Cloud HCM Implementation Support Engineer in Manchester to provide post-sales support and solutions to UK Government clients. The role involves resolving technical issues, facilitating customer relationships, and enhancing product adoption. Candidates should have a minimum of 3 years of experience with Oracle Fusion Cloud HCM or 5 years with EBS HCM and must meet UK Government Security requirements. This position offers an opportunity to work independently and collaboratively within a diverse team.

Qualifications

• 3+ years experience with Oracle Fusion Cloud HCM or 5+ years with Oracle EBS HCM.
• Excellent spoken and written English language communication skills.
• Hands-on experience in supporting Oracle Fusion Cloud HCM.

Responsibilities

• Deliver post-sales support for Oracle customers.
• Resolve technical and functional customer issues.
• Facilitate customer relationships with internal teams.

Skills

Oracle Fusion Cloud HCM

Customer support

Configuration services

UK HCM legislation

Performance tuning

Education

British Nationality

5 years UK residency for SC

Job description

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world

If you have a passion for innovation in delivering service excellence with a background in Oracle Fusion Cloud Application implementation and support, we want you on our team!

UK SC is required but don’t disclose the fact you have SC until requested by Oracle Security Admin team.

Who is Oracle Customer Success Services?

Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology

Oracle applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers’ business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers experience with Oracle Fusion SaaS and PaaS. The Team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required.

Lifecycle management

As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution-we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI’s.

What you’ll do

• As a Fusion Cloud HCM Implementation Support Engineer for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers.
• A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Fusion Cloud HCM Implementation Support Engineer, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build / use automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

The background you should have for this job

• 3+ years experience with Oracle Fusion Cloud HCM or 5+ years experience with Oracle Fusion Cloud and Oracle EBS HCM
• Eligibility for UK Government Security Clearance, British Nationality required.
• Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.
• Full understanding of UK HCM legislation
• Applying and testing of Oracle Updates
• Strong experience in proving support, configuration and extension services activities.
• Excellent spoken and written English language communication skills.
• Ability to work with multiple teams to address client needs.
• Demonstrate self-initiative and ability to work independently and unsupervised.
• Have hands-on experience in supporting / integrating and extending Oracle Fusion Cloud HCM
• Expertise in configuring and optimizing applications, and understanding of performance tuning techniques

We also use

• Fusion SaaS (. OIC, EPM, ERP, SCM, PPM, Payroll)

#LI-AM3

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

/ corporate / careers / diversity-inclusion /

In this role, you are expected to be an expert member of the problem-solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, this team member may be sought by customers and Oracle employees to provide expert technical advice.

Career Level - IC4