Optical Retail performance and Customer Experience Manager

Asda Stores Ltd; Gravesend; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail healthcare provider in Gravesend is seeking an Optical Retail Performance and Customer Experience Manager. This role involves overseeing the optical department, managing a team, and ensuring high-quality patient service. The ideal candidate will have proven leadership skills, strong organizational capabilities, and the ability to coach others. The position offers a competitive salary and various benefits, including a company pension plan and flexible working patterns.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online

Access to wellbeing services

Professional indemnity insurance

GOC fees paid

CET package

Flexible working patterns

Excellent parental leave policies

Qualifications

• Proven leadership skills in a fast-paced Optics environment.
• Confident in coaching others for team development.
• Able to provide excellent customer and patient care.

Responsibilities

• Oversee and manage the entire optical operation.
• Manage team of Optometrists and Optical assistants.
• Ensure department meets its targets and customer needs.

Skills

Coaching others

Customer care

Organizational skills

Leadership

Time management

Job description

Job Title

Optical Retail performance and Customer Experience Manager

Location

Gravesend

Employment Type

Full time

Contract Type

Fixed Term

Shift Pattern

Work Shift : Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Optical, Retail Healthcare

Closing Date

30 December 2025

About You

Our Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively.

Key Responsibilities

Confident in coaching others

Able to provide excellent customer and patient care

Driven and ambitious to ensure the department meets its targets

Proven leadership skills in a fast-paced Optics environment

Organised and able to manage your time effectively

Benefits

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online.
• Free access to wellbeing services such as Stream, 24 / 7 virtual GP, counselling, health and dental cash plans and a 24 / 7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Your professional indemnity insurance
• GOC fees paid
• CET package
• Flexible working patterns in accordance with 7 days opening
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.