Optical Practice Manager

Inspired Selections Group; Taunton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A national optical care provider in Taunton seeks a Qualified Optical Manager to oversee team operations and maintain high standards of patient care. The role requires a registered Dispensing Optician with leadership experience and excellent communication skills. The company offers a competitive salary, a comprehensive benefits package, and opportunities for professional development in a collaborative environment.

Benefits

Discretionary annual bonus

Company pension scheme

Generous colleague discount

Free wellbeing services

Professional indemnity insurance and GOC fees paid

CET support

Free physiotherapy consultations

Free remote GP service

Cycle-to-work scheme

Discounts on pharmacy services

Life assurance cover

Financial wellbeing advice

Qualifications

• Registered with the General Optical Council (GOC).
• Proven leadership experience in an optical environment.
• Confident in coaching others.

Responsibilities

• Manage day-to-day operations of the optician’s department.
• Lead and develop a team of Optometrists and Optical Assistants.
• Ensure compliance with professional and clinical standards.

Skills

Leadership in optical environment

Excellent communication skills

Organizational skills

Coaching and development

Strong commercial awareness

Patient care

Education

Dispensing Optician qualification

Statutory CPD points

Job description

Qualified Optical Manager

Location: Taunton
Contract Type: Permanent
Hours per Week: 45
Salary: Competitive salary plus benefits

The Role

We’re committed to delivering outstanding eye care and putting the health and wellbeing of our customers first. Our Optical Managers play a crucial role in leading their teams to deliver high standards of clinical care and customer service.
This role is ideal for someone who thrives in a fast-paced retail environment, with a passion for both people management and optical excellence. You’ll ensure the department runs smoothly, your team is supported, and every customer receives an exceptional experience.
You’ll also benefit from dedicated support teams across the wider business network, who will help you drive performance, stay compliant, and continuously improve.

Key Responsibilities

• Oversee and manage the day-to-day operations of the optician’s department.
• Lead, coach, and develop a team of Optometrists and Optical Assistants.
• Maintain compliance with all professional, clinical, and company standards.
• Manage department budgets, sales forecasting, and performance targets.
• Handle customer queries, ensuring the highest level of patient care and satisfaction.
• Coordinate clinic management and ensure the shop floor is fully equipped for customers’ needs.
• Promote a positive, inclusive, and supportive team culture.

Requirements

• Fully qualified Dispensing Optician registered with the General Optical Council (GOC).
• On track to meet statutory CPD points requirements.
• Proven experience in a leadership role within an optical environment.
• Confident in coaching and developing others.
• Excellent communication and organisational skills.
• Strong commercial awareness with the ability to achieve departmental targets.
• A passion for delivering outstanding patient and customer care.

What We Offer

We provide an excellent benefits package designed to support your wellbeing, professional growth, and work-life balance, including:

• Discretionary annual bonus
• Company pension scheme
• Generous colleague discount
• Free access to wellbeing services
• Professional indemnity insurance and GOC fees paid
• Continuing Education and Training (CET) support

Additional Benefits

• Free physiotherapy consultations (8 per year)
• Free remote GP service for you and your family
• Cycle-to-work scheme
• Discounts on pharmacy services, travel insurance, and mobile plans
• Life assurance cover
• Financial wellbeing and mortgage advice services
• Confidential support helpline available 24/7

Why Join Us?

We’re a values-led organisation that believes in openness, collaboration, and action. Our mission is to make a positive difference – for our customers, our colleagues, and our communities – by providing accessible, high-quality eye care in a welcoming environment. With a strong national presence and a focus on innovation, we offer genuine opportunities for career progression and personal development.