Optical Consultant - Foundation

Boots Opticians; Banstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical retail chain in Banstead is looking for a Retail Assistant to join their store team. In this role, you will engage with customers to understand their needs and guide them in finding eyewear solutions. You will receive training through the ‘Step Into Optics’ program while participating in various operational tasks. The position offers numerous development opportunities and a range of employee benefits, including discounts and flexible benefits scheme.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Strong passion for providing excellent customer care.
• Willingness to learn and develop through training programs.

Responsibilities

• Order, dispense, and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide after-care support through repairs and adjustments.
• Complete operational and administrative tasks associated with prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Desire to learn

Job description

Job Description

About the role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.

Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye‑tests and pre‑screening activities
• Providing after‑care support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

You will be based in store and report to the store manager.

Requirements

• Passion for customer care
• Desire to learn

Preferred

• Worked in a retail or clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non‑Clinical career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What's next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.