Optical Assistant — Customer Care + Eye Care Training

Boots Opticians; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in the East Midlands is seeking an Optical Assistant to join their store team. You will be key in providing excellent customer service, managing the dispensary of products, and supporting eye tests. This role offers opportunities for growth through an industry-leading training program. Ideal candidates are passionate about customer care and eager to learn. A background in retail or clinical settings is advantageous. Comprehensive benefits including employee discounts and bonuses are provided.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Clinical and non-clinical career development

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling through Employee Assistance Programme

Qualifications

• Passion for customer care is essential.
• Enthusiasm for learning and personal development is necessary.

Responsibilities

• Greeting customers and supporting with pre-screening activities.
• Ordering, dispensing, and collecting glasses and contact lenses.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks.

Skills

Customer care

Enthusiasm for learning

Job description

A leading optical retailer in the East Midlands is seeking an Optical Assistant to join their store team. You will be key in providing excellent customer service, managing the dispensary of products, and supporting eye tests. This role offers opportunities for growth through an industry-leading training program. Ideal candidates are passionate about customer care and eager to learn. A background in retail or clinical settings is advantageous. Comprehensive benefits including employee discounts and bonuses are provided.