Operations Teams Lead (Short Courses)

ETON COLLEGE; Windsor; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious educational institution seeks an experienced Operations Teams Lead to oversee the Short Course Programme. The successful candidate will manage logistics, ensure high standards, and be involved in safeguarding processes. Key responsibilities include planning, coordination, and maintaining relationships with partners. Strong communication, organizational skills, and experience in educational environments are essential. The role offers a competitive pension scheme and various employee benefits.

Benefits

Pension contribution of 11%

Employee Assistance Programme

Subsidised lunches

Access to sport and leisure facilities

Qualifications

• Previous experience in a similar role in an educational establishment.
• Passion for educational events and hands-on delivery.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Manage day-to-day delivery of the Short Course Programme.
• Serve as a Deputy Designated Safeguarding Lead.
• Coordinate with partner schools and ensure smooth operations.

Skills

Experience in educational settings

Knowledge of safeguarding

Strong communication skills

Teamwork

Organizational skills

Attention to detail

Confidentiality

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

The Operations Teams Lead (Short Courses), known internally as Short Courses Manager, plays a key role within the Commercial Department, overseeing the smooth delivery of Eton’s Short Course Programme and supporting the use of the College’s extensive facilities by external partners. This role is responsible for ensuring that all Short Courses are delivered to the highest standards, while also contributing to the College’s charitable mission. By coordinating logistics and supporting commercial activities, the Short Courses Manager helps create exceptional learning experiences for participants and maximises the value of the College’s estate.

Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Main Duties

• Alongside the Head of Short Courses, manage the day-to-day planning and delivery of the Short Course Programme, including staffing, boarding, catering, travel logistics and pastoral activities, to ensure smooth operations and a positive participant experience.
• Serve as a Deputy Designated Safeguarding Lead for both residency and non-residency courses, ensuring a robust safeguarding framework that prioritizes the safety and well‑being of students and staff.
• Assist with partner communications and programme coordination to maintain strong relationships.
• Coordinate the planning and distribution of detailed schedules for all Short Courses.
• Work with the Dorney Lake team to support recruitment and allocation processes for Rowing Course participants.
• Support HR processes by assisting with the recruitment, onboarding, and scheduling of short course staff.
• Liaise with IT to ensure technology needs are met for both students and staff.
• Liaise with partner schools involved in partnership courses during the application and enrolment process, ensuring efficient communication and accurate student data.
• Maintain accurate and up-to-date records of student information for all courses, including post course impact assessments.
• Alongside the Head of Short Courses and Lettings, serve as a key point of contact during the Short Course programme, providing 24/7 support for any issues related to students, buildings, safety, or other operational concerns.
• Help ensure compliance with health and safety standards.
• Assist in the development and delivery of detailed staff briefing materials for all short course activities to ensure consistent and effective programme execution.
• Oversee student room allocations in boarding houses and coordinate with the Catering Department to ensure smooth service during the course period.
• Assist in the management of financial reconciliations, including petty cash, at the conclusion of the short course programmes
• All employees of Eton College are also expected to:
  • Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as ‘regulated activity’;
  • Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood.
  • Understand and comply with procedures and legislation relating to confidentiality;
  • Display a commitment to and promotion of equality, diversity and inclusion.

The Ideal Candidate

To be successful in this role, you will need be able to demonstrate the following:

• Previous experience in a similar role in an educational establishment;
• Knowledge and demonstrable experience of safeguarding;
• A passion for educational events and hands‑on delivery—someone who thrives in a role that balances desk‑based coordination with active, on-the-ground Short Course management. Strong communication and teamwork skills are essential, as you'll collaborate closely with colleagues and stakeholders while switching seamlessly between planning and execution;
• Intermediate level experience in Microsoft Office, particularly Outlook, Word, and Excel;
• Demonstrable experience of recruitment and onboarding;
• Highly organised with the ability to prioritise multiple tasks in order to meet deadlines;
• Excellent organisational skills with strong attention to detail and accuracy;
• The ability to maintain confidentiality, discretion, and professionalism at all times;
• Excellent written and verbal communication skills, with the confidence to interact with colleagues, parents, and students;
• Friendly and courteous telephone manner;
• The flexibility to work as part of a team, as well as possessing a sense of self-motivation to use own initiative at all times;

You may also enjoy this role if you have;

• Previous experience of working in a Short Courses environment;
• A flexible approach to work.

Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, a cycle to work scheme, subsidised lunches during term time, free or heavily discounted access to the College’s sport and leisure facilities and discounts at local retailers and businesses.

About the College

We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or socio‑economic background.

If you have any queries about the application process or any problem with submitting your application online, the Recruitment Team will be happy to help. Should you require any reasonable adjustments to be made or facilities provided to enable you to apply online, please do not hesitate to contact us on [e-mail] so we can make adjustments accordingly.

DISCLOSURE CHECKS

Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form. Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as “spent” under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College.