Operations Shift Supervisor

2Excel Group; Finningley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading aviation services company in the UK seeks an Operations Shift Supervisor to oversee Operations and Crewing teams. This role requires at least 3 years of experience in an Operations setting and a sound understanding of aviation regulations. Responsibilities include providing guidance, managing aircraft dispatch, and maintaining operational documentation. The candidate must demonstrate a strong ability to build relationships and work under pressure. Competitive salary, generous holiday allowance, and healthcare benefits provided.

Benefits

Competitive salary

Generous holiday allowance

Private health care

Company pension

Qualifications

• At least three years’ experience in Operations or Crewing department.
• Sound knowledge of civilian aircrew/commercial aviation rules and regulations.
• Demonstrated understanding of crewing issues and resource management.
• Ability to build credible relationships within and outside the department.

Responsibilities

• Provide oversight and guidance to Operations and Crewing teams.
• Deputise for the Operations Manager in their absence.
• Maintain Operations SOPs and documentation.
• Ensure compliance with Flight Time Limitations and regulations.
• Coordinate the dispatch of aircraft and manage emergencies.

Skills

Numeracy and analytical skills

Interpersonal skills

Problem-solving ability

IT literacy

Self-motivated

Education

GCSE standard or equivalent

Tools

Microsoft Office Suite

Job description

Full-time, Permanent

4 Days on 4 Days off, inc. Nights (12-hour shifts across a 24-hour pattern (07:00 – 19:00 and 19:00 – 07:00))

About The Role

Reporting to the Operations Manager, the role of the Operations Shift Supervisor is to provide oversight and guidance to Operations and departmental Crewing team members whilst also facilitating the effective delivery of the company's flying programme, including freight, VIP, and bespoke trial support aircraft, whilst considering the safety, legal and commercial implications of the Operations team’s actions.

Key Responsibilities

• Oversight and support of the Operations and Crewing functions, aiding as necessary.
• Deputise for the Operations Manager in times of absence.
• Provide continuous improvement suggestions to the Operations Manager.
• Writing and maintaining Operations SOPs, OSSIs, OCIs and CPIs.
• Monitoring and actioning Voyage Report feedback.
• Co‑ordination and management of aircraft and Operations room documentation.
• Provide sound Flight Time Limitations (FTLs) advice to the operations and departmental Crewing functions, ensuring that all crews remain within regulatory limitations.
• Co‑ordinate the expeditious dispatch of freight, VIP and trial support aircraft to minimise delays and client inconvenience.
• In case of an emergency, initiate/oversee the company response plan.
• Flight planning – filing flight plans, coordinating with civil and military ATC where required.
• Weather monitoring and Flight Watch of all company aircraft.
• A thorough understanding of the Crewing function, including how crew rosters are produced.
• Committed to the highest standards of Flight and Ramp Safety, client care and commercial awareness.
• Ensure that any policy breaches are reported to the Operations Manager swiftly.
• Coordinate and lead the recovery of aircraft breakdowns and other operational limitations that affect the flying programme.
• Provide initial and recurrent training to the Operations team, including Operations training days.
• Responsible for the day and night running of the 2Excel flying programme, reporting directly to the Operations Manager if further escalation is required.

Essential

• Strong academic achievement, typically to GCSE standard.
• At least three years’ experience in an Operations or Crewing department.
• Sound knowledge of civilian aircrew/commercial aviation rules and regulations.
• Sound knowledge of flight planning, fleet management, crew planning and rostering systems.
• Must be able to demonstrate understanding of the issues within crewing, and deal with the sensitive balance of managing and controlling the resources of a group of staff whose performance is determined by Managers outside of their own department.
• Needs to be articulate and can build credible, trusting relationships both within and outside of their own department.
• In addition, applicants must be able to demonstrate the Right to Work in the UK and hold a valid UK Driving Licence.

Skills & Behaviours

• Highly numerate and analytical with a proven record of managing change, complexity, and ambiguity.
• Self‑starting, energetic, and motivated individual with a high level of interpersonal skills, capable of working under pressure to tight deadlines.
• Strong IT literacy and a capable user of Microsoft Office Suite with experience with MS Word/Excel/PowerPoint.
• Works on own initiative, requiring minimal guidance from their Manager.
• Continually and pro‑actively seeks new ways of working to improve overall business performance.
• An assertive and constructive problem‑solving nature is essential.

Benefits

In return, we can offer you a competitive salary dependant on previous experience, generous holiday allowance, private health care and a company pension.

Applicants must be able to demonstrate the Right to Work in the UK and be able to obtain a UK Security Clearance.

2Excel is committed to promoting equitable treatment, encouraging diversity, and embracing inclusion in our recruitment processes and among our workforces. In addition, we are proud to be recognised as a Disability Confident Employer.

Doncaster, South Yorkshire, United Kingdom
DN9 3RH
Permanent - Full-time
Posted 5 days ago
Closing date: 06/03/2026