Operations Manager - Serious Injury

CRA Legal; Wakefield; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading UK law firm in Wakefield seeks an Operations Manager for its Serious Injury department. This pivotal role requires proven leadership in personal injury, driving team performance and managing complex claims. The position allows for a hybrid working model, offering a competitive salary of £50,000 – £70,000 plus benefits. This is a unique opportunity to shape the culture and performance of a high-value team.

Benefits

Attractive salary

Hybrid working model

Opportunity for leadership role

Qualifications

• Proven operational leadership within large personal injury teams.
• Strong people-first approach to inspire and coach teams.
• Ability to balance strategic vision with hands-on execution.

Responsibilities

• Lead and develop a team of serious injury professionals.
• Oversee operational delivery of multi-track injury work.
• Drive performance against operational and financial KPIs.

Skills

Operational leadership

People management

Strategic vision

Organisational skills

Job description

Role

Operations Manager - Serious Injury Department

Location

Wakefield (Hybrid Working – typically 2 days in the office, 3 remote)

Salary

£50,000 – £70,000 + Benefits

Recruiter

CRA Consulting - Legal Recruitment Specialists

The Opportunity

CRA Consulting is working with a highly respected national law firm to appoint an Operations Manager to lead their Serious Injury division. This is a unique chance to step into a pivotal leadership role, shaping the performance, growth, and culture of a busy department handling high‑value, multi‑track serious injury and personal injury claims.

This role will suit a proven people leader who thrives in complex PI environments and is motivated by delivering results through people, process excellence, and first‑class client outcomes.

Key Responsibilities

• Lead, mentor, and develop a team of serious injury professionals via team leaders, ensuring performance, capability, and engagement.
• Oversee operational delivery of complex, high‑value multi‑track injury work, maintaining quality and compliance with regulatory standards.
• Drive performance against operational, customer, and financial KPIs – ensuring consistency across a large‑scale PI team.
• Embed new working practices, systems, and behaviours to enhance case progression and improve client service.
• Proactively identify risks, capacity issues, or performance shortfalls, implementing effective solutions quickly.
• Collaborate closely with senior leadership to ensure growth, continuous improvement, and staff engagement remain central to departmental success.

About You

• Proven operational leadership within large personal injury/serious injury or multi‑track PI teams.
• A strong people‑first approach with the ability to inspire, coach, and hold teams accountable.
• Strategic vision combined with hands‑on execution – balancing detail and the bigger picture.
• Credibility to influence at senior level, with a commercial mindset and operational resilience.
• Excellent organisational skills and a passion for driving continuous improvement.

Why Apply?

• Attractive salary: £50,000 – £70,000 (DOE) + benefits.
• Hybrid working model: typically 2 days in the Wakefield office, 3 days remote.
• Opportunity to play a key leadership role in a highly regarded serious injury department.
• A progressive, collaborative working environment with scope to make a genuine impact.

How to Apply

For a confidential discussion about this exciting leadership opportunity, please contact:

Rob Addy - Director & Head of Legal Recruitment
CRA Consulting
[e-mail]
0114 241 8030

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