Operations Manager

The Third Space; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious fitness brand in London is seeking an Operations Manager to join their team. In this leadership role, you'll enhance member experience by managing daily operations and supporting your team. Ideal candidates will have proven leadership in a high-end environment and a proactive attitude. This position involves building relationships with members and overseeing the club’s housekeeping and concierge functions. Join a dynamic community committed to excellence and shaping a memorable fitness experience.

Benefits

Leadership training and development programmes

Complimentary club membership

Exclusive staff benefits

Qualifications

• Experience in managing a wide and varied workload.
• Comfortable engaging with people via phone, email, and face-to-face.
• Ability to work flexible hours including weekends.

Responsibilities

• Lead team of concierge and housekeeping in the club.
• Identify areas to improve cleanliness and member experience.
• Manage Housekeeping Manager and Concierge Manager.
• Build excellent relationships with members and solve problems.

Skills

Leadership experience in fitness or hospitality

Proactive problem solving

Customer engagement

Job description

As we prepare to open, we're looking for an Operations Manager to join the team and shape something truly special. Start date will be around March/April. You'll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. The Operations Manager will enhance our service, manage day-to-day operations in club and elevate standards through the effective onboarding and ongoing support & engagement of the team. You'll be working alongside the club General Manager and Group Head of Operations to ensure operational excellence and that we have the right people, in the right place at the right time so that our members have an extraordinary experience and can achieve their fitness goals. Your mission is to ensure that you and your team are focused on providing a perfect member experience through a world class operation.

What You'll Get

• A leadership role in one of London's most prestigious fitness brands.
• The opportunity to shape the member experience in a brand-new, state-of-the-art club.
• A collaborative, high-performance culture where your ideas and efforts are valued.
• Access to our leadership training and development programmes.
• Complimentary club membership and exclusive staff benefits.

What You'll Do

• Lead the team of concierge and housekeeping in the club, ensuring our clubs look their best every day.
• Identify areas to improve on cleanliness, member experience and ways of working.
• Manage two reports, Housekeeping Manager and Concierge Manager.
• Build excellent relationships with members, always listening and learning from them, solving any problems they might have and looking for opportunities to surprise and delight our members.
• Drive the clubs NPS and Google reviews by collecting, sharing and discussing feedback from our members.

Qualifications

• Proven leadership experience in a high-end fitness or hospitality environment.
• Managing a wide and varied workload and be just as comfortable engaging with people over the phone and via email as you are face-to-face.
• A proactive, solutions‑focused approach - you don't wait for problems to elevate.
• Leading a team. You'll take pride in ensuring the club, its facilities and its equipment are kept to the highest standard.
• You will also need to be comfortable with working flexible hours - this will include weekend working, early starts and late finishes.

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn't have it any other way. This is our space. In 2024 we opened 4 brand new clubs, taking us to 13 in London. This year and beyond, our plan is to almost double our estate, as well as continue the ongoing refurbishments of our existing portfolio. Part of this expansion will be a new club in Queens Park, opening in Spring 2026.