Operations Manager - Northampton & Leicestershire (Ref: 12202)

HM Courts and Tribunals Service; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public service organization in the UK is seeking an Operations Manager to provide strategic oversight of Magistrates’ and Crown Courts. The successful candidate will lead remote teams, manage budgets, and drive operational initiatives to enhance service delivery. Experience in a senior operations role, strong leadership, and excellent communication skills are essential. This full-time position may also accommodate part-time or flexible arrangements.

Benefits

Access to learning and development opportunities

Flexible working options

Inclusion and diversity-focused working culture

Annual leave and standard benefits

Qualifications

• Proven experience in a senior operations or management role within a complex, multi-stakeholder environment.
• Strong leadership skills with a track record of guiding teams through change.
• Excellent communication and influencing skills.
• Experience in budget management and resource allocation.

Responsibilities

• Lead and motivate remote teams to achieve customer-focused outcomes.
• Ensure effective deployment of resources and manage an allocated budget.
• Drive a collaborative culture across the cluster and lead operational change initiatives.

Skills

Leadership skills

Communication skills

Change management

Resource allocation

Job description

Overview

Our Operations Managers play a crucial role in delivering justice across the Midlands region. You will provide strategic oversight of Magistrates’ and Crown Courts, support the Cluster Manager, and drive continuous improvement in service delivery.

Responsibilities

• Lead and motivate remote teams to achieve customer‑focused outcomes.
• Ensure effective deployment of resources, manage an allocated budget, and control delegated expenditure.
• Drive a collaborative culture across the cluster and lead operational change initiatives.

Qualifications

• Proven experience in a senior operations or management role within a complex, multi‑stakeholder environment.
• Strong leadership skills with a track record of guiding teams through change.
• Excellent communication and influencing skills, capable of maintaining relationships at all levels.
• Experience in budget management and resource allocation.

Benefits

• Access to learning and development opportunities.
• Flexible working options to support work‑life balance.
• clusion and diversity‑focused working culture.
• Annual leave, public holidays, season ticket advance, and other standard benefits.

Nationality Requirements

• UK nationals.
• Nationals of the Republic of Ireland.
• Nationals of Commonwealth countries with the right to work in the UK.
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein with settled or pre‑settled status under the EU Settlement Scheme (EUSS), or valid applications for the same.
• Individuals with limited or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020.
• Turkish nationals and certain family members of Turkish nationals with the right to work in the Civil Service.

Work Arrangements

Full‑time role (37 hours per week). Part‑time, flexible, or job‑sharing arrangements may be considered where they meet business needs.

Application

Apply today to join an organisation committed to public service and delivering justice. All applications for part‑time and flexible patterns will be considered in accordance with MoJ policy.