Operations Manager FMCG

ZipRecruiter; Enfield; On-site; GBP 40,000 - 45,000; Full time

Job summary

A prominent recruitment agency is seeking an Operations Manager for a branch in Enfield within the FMCG sector. Responsibilities include managing logistics operations, ensuring compliance, and achieving key performance indicators. The ideal candidate will have proven experience in a similar role within the FMCG industry and possess strong leadership and organizational skills. This position offers a competitive salary and excellent benefits, including a car allowance and opportunities for career progression.

Benefits

Company pension

Free site parking

Progressive company culture

Car allowance

Bonus scheme

Qualifications

• Proven experience managing a logistics, warehouse, or branch operations team within FMCG industry.
• Ability to work under pressure and meet tight deadlines.
• Competent in monitoring compliance and health & safety.

Responsibilities

• Oversee all branch operations ensuring high customer service standards.
• Achieve KPIs including on-time delivery rate and customer satisfaction.
• Coordinate stock control and manage financial reporting.

Skills

Leadership

Communication

Organizational skills

Commercial awareness

Attention to detail

Compliance monitoring

Job description

Job Description

Operations Manager FMCG

Location: Enfield

Job Type: Permanent

Hours of Work: Monday to Friday: 7am - 4pm

Salary: £40,000 – £45,000 per annum & £6,500 car allowance & bonus

People Solutions are currently recruiting for an Operations Manager to join our well-established client based in Enfield on a full-time permanent basis to manage a branch within the FMCG Sector.

This is a fantastic opportunity offering a highly competitive annual salary and excellent prospects for growth and career progression within a fast-moving and service-focused organisation.

Benefits

• Company pension
• Free site parking
• Progressive company culture with a strong team ethos
• Opportunity to work within a well-respected, modern, clean, and well-equipped working environment
• Car allowance and bonus scheme

Day-to-day duties

• Reporting to the Area Operations Manager, the Branch Operations Manager will:
• Oversee all branch operations ensuring customer service, delivery, technical support, and installations are delivered to high standards
• Achieve KPIs including 95%+ on-time delivery rate, 40%+ NPS monthly, and 100% compliance on audits
• Monitor and improve productivity across the team to ensure full daily route execution
• Coordinate stock control and PO management, ensuring accuracy in stock counts, movement recording, and financial reporting
• Drive continuous improvement in efficiency, customer satisfaction, and cost per delivery metrics
• Maintain safety and compliance of the site, fleet, and operational practices, supporting the Health & Safety and Fleet teams
• Collaborate cross-functionally with planning, supply chain, customer service, and sales teams
• Handle customer complaints and NPS feedback, ensuring rapid resolution and service improvement
• Ensure adherence to DVSA standards, maintain fleet records, and control related operating costs
• Plan annual leave and staffing effectively to support seasonal business demands
• Support warehouse or delivery activities when needed

Essential skills

• Proven experience managing a logistics, warehouse, or branch operations team within FMCG industry
• Strong leadership and organisational skills
• Excellent verbal and written communication abilities
• Commercial awareness with the ability to control budgets and improve cost efficiency
• Sound understanding of service operations and planning systems
• High attention to detail and ability to multi-task
• Ability to work under pressure and meet tight deadlines
• Competent in monitoring compliance and health & safety

Desirable skills

• Previous experience within UK logistics, delivery, or distribution sectors
• Understanding of route planning, courier management, and fleet maintenance
• Knowledge of ERP or route scheduling software
• Familiarity with DVSA and industry standards

Training

• Full onboarding and paid induction programme
• Ongoing training and development opportunities
• On-the-job support from experienced leadership team
• Compliance and safety training in line with company standards

Contact

If you are ready to take on this exciting opportunity, apply today or contact our recruitment team to find out more. People Solutions do not charge any fees or request deposits at any stage of the recruitment process.