Operations Manager

Serco Leisure; Oxford; On-site; GBP 31,000; Full time

Job summary

A leisure management company in Oxford is seeking an Operations Manager to oversee daily operations at the ice rink. This role involves managing staff, maintaining facilities, ensuring customer satisfaction, and enforcing safety regulations. The ideal candidate has previous experience in a similar role and strong financial management skills. Join a dedicated team committed to enhancing community wellness through leisure activities.

Benefits

Free membership at the Centre

Discounted classes and facilities

Training opportunities

6% employer matched pension

Life assurance up to 2x base salary

21 days annual leave + public holidays

Qualifications

• Previous experience as an Operations Manager or similar within leisure.
• Proven experience using influencing processes to build commitment.
• Ability to simplify complex situations and spot key issues.

Responsibilities

• Supervise and manage staff scheduling and performance.
• Maintain ice surface and equipment for optimal conditions.
• Oversee facility upkeep and maintenance including public areas.
• Address customer inquiries and ensure positive rink experience.
• Implement and enforce safety protocols and conduct inspections.
• Monitor inventory levels and order supplies as needed.
• Assist with budgeting and financial tracking.
• Work with General Manager on operational improvements.
• Maintain accurate records of maintenance and performance.

Skills

Staff management

Customer service

Financial management

Inventory management

Job description

Job description

Location: Oxford Ice Rink

Job type: Permanent / Full time

Working Hours: 40 hours per week to cover a mixture of early, late & weekend shifts

Salary: £31,000 + Excellent benefits

Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for an Operations Manager to join our centre.

As the Operations Manager, you will be responsible for the day-to-day organisation of work and the allocation of tasks in support of the General Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer.

Your main responsibilities

• Supervising and managing staff: scheduling, training, performance management, and potentially hiring/firing decisions.
• Maintaining ice surface and equipment: ensuring the ice is in optimal condition for skating and managing repairs or maintenance of related equipment.
• Facility management: overseeing the overall upkeep and maintenance of the ice rink facility, including public areas, changing rooms, and other amenities.
• Customer service: addressing customer inquiries, resolving issues, and ensuring a positive experience for rink users.
• Safety and compliance: implementing and enforcing safety protocols, conducting regular inspections, and ensuring compliance with relevant regulations.
• Inventory and supply management: monitoring inventory levels, ordering supplies, and managing related expenses.
• Financial management: assisting with budgeting, expense tracking, and financial reporting.
• Strategic planning and operational improvements: working with the General Manager to implement new initiatives, improve efficiency, and achieve operational goals.
• Record keeping: maintaining accurate records of maintenance activities, operational performance, and other relevant data.

What you’ll need to do the role

• Previous experience as an Operations Manager or similar within leisure, with the ability to implement the strategy devised by the Oxford Senior Management team underpinning good decisions, that maximize its effectiveness.
• Proven experience using a range of influencing processes to build commitment to changes required for long-term outcomes. Identifying, building, and maintaining mutually beneficial long-term relationships internally & externally to deliver business success.
• Ability to simplify complex situations and data and spot the underlying key issues.

If you feel you meet the above criteria and are looking for a new challenge, please apply at the nearest convenience.

Why Join us

Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent Development and Training Opportunities.
• 6% employer matched pension contribution.
• 21 days annual leave + Public Holidays (Pro rata for part time).
• Life assurance up to 2x base salary.
• All Leisure benefits – Employee Benefits (moreleisure.com)