Operations Manager

Artisan People; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in beauty and wellness is seeking an experienced Operations Manager to oversee the order processing and dispatch operations. In this hands-on role, you will manage a team, enhance the customer experience, and collaborate with internal teams and warehouses. You need proven experience in operational management, strong communication skills, and a proactive mindset. Apply now to join a dynamic environment focused on excellence.

Qualifications

• Proven experience managing operational teams within a fast-moving business.
• Strong communication skills and ability to build trusted relationships.
• Comfortable reporting to senior leadership.

Responsibilities

• Lead and manage the Operations team and assess workloads.
• Maintain strong relationships with warehouse partners.
• Drive improvements on operational processes and compliance.

Skills

Operational management

Strong communication

Process improvement

ERP system proficiency

Time management

Tools

SAP

Business Central

Job description

Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.

The Role

We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.

Key responsibilities include:

• Leading and managing the Operations team, assessing workloads and allocating accounts
• Managing and developing the team through weekly catch-ups and tailored development plans
• Managing the full operational process, responding to follow-up queries and customer needs
• Maintaining strong working relationships with warehouse partners and improving fulfilment processes
• Updating warehouse teams on B2B requirements such as kitting and reworks
• Overseeing order fulfilment, export documentation, and compliance paperwork
• Acting as the point of escalation for urgent issues and key projects
• Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration)
• Supporting credit control with account reconciliation
• Working with the Ecommerce team to resolve stock/order issues and reduce web errors
• Creating reports to monitor open orders and support wider business decisions
• Providing weekly updates on operational performance and ongoing projects
• Supporting Sales teams across various territories and planning seasonal product launches
• Driving the S&OP process through post-activity evaluations

How You’ll Dazzle Us

• You’ve got proven experience managing operational teams within a fast-moving business
• You’re a strong communicator who builds trusted relationships across departments
• You thrive under pressure, love improving processes, and have a sharp eye for detail
• You’re confident using ERP systems (such as SAP or Business Central)
• You take ownership and have a proactive, solution-focused mindset
• You’re comfortable reporting to senior leadership and contributing to business-wide strategy
• Your time management and organisational skills are second to none
• You’ve got experience working across B2B, wholesale and ecommerce functions

What’s Next

Apply now via the form below!