Operations Manager

Liaise; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care organization in Greater London is seeking a proactive Operations Manager to support Registered Managers across multiple homes. This role emphasizes strong leadership and commitment to high-quality care for individuals with learning disabilities and mental health needs. The successful candidate will drive compliance and business performance, ensuring the delivery of exceptional services. The company offers market-leading pay and various employee benefits including training and a pension scheme.

Benefits

Market leading pay rates

Free compliance training

NEST Pension Scheme

Meals provided during shifts

Refer a Friend Bonus

Free enhanced DBS check

Access to pay as you earn

Employee Assistance Programme

Life Assurance (2 x salary)

Qualifications

• Demonstrated strong leadership and management qualities.
• Experience in the Adult Learning Disabilities & Mental Health sector.
• Background in an operational environment as Operations Manager.

Responsibilities

• Support Registered Managers across 7 homes.
• Promote highest standards of care and service.
• Drive compliance with all company policies and regulatory requirements.
• Enhance business profitability through effective planning and management.
• Provide clinical input and guidance to care teams.

Skills

Leadership

Management

Problem-solving

Interpersonal skills

Knowledge of CQC regulations

Education

Degree level education or equivalent

Job description

Liaise provided pay range

This range is provided by Liaise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Support Workers who believe in our vision to ensure that every person we support leads a happy, purposeful life. We are looking for a proactive, dynamic Operations Manager. You will work with extraordinary people who achieve fantastic successes.

You will support Registered Managers across 7 homes in London.

Key Duties

• As an Operations Manager, you will work closely with the Registered Managers of the services in your region supported by various central functions, the rest of the Senior Management team and other Operations Managers.
• With passion and focus you will build an environment where the company values can flourish and be responsible for ensuring that all company targets are achieved through your effective leadership.
• Promote the highest standards of care and service - ensuring quality standards are maintained within all aspects of the business.
• Develop key stakeholder relationships - seek opportunities to strengthen professional relationships and identify business development opportunities and networks.
• Take accountability for the region - driving compliance with all company policies and regulatory requirements.
• Enhance the profitability of the business - set challenging business plans and budgets and manage performance against these. Ensure revenues are generated and costs are controlled.
• Take on an active leadership role - a visible leader in the business, driving change and promoting innovation.
• Ensure compliance with health & safety, sustainability, quality and other statutory requirements.
• Support ensuring a homely & safe environment that meets service user’s individual needs and integration with the local community.
• Provide clinical input, guidance, practical support to the care Teams for the promotion of self-help/personal skills, domestic skills, socialisation, self-realisation and emotional awareness.
• Have extensive knowledge and understanding of the Care Quality Commission and service user’s with learning disabilities and mental health needs.

About You

• Demonstration of strong leadership and management qualities are essential, as is a dynamic and flexible approach to the role.
• Must be driven, motivated and committed to providing industry leading care and service. Experience of the Adult Learning Disabilities & Mental Health sector is essential.
• Background of managing staff in an operational environment and of working at Operations Manager level already.
• Education to degree level (or equivalent).

Package

• Market leading pay rates
• Free compliance training, and opportunities to develop
• NEST Pension Scheme
• Meals are provided at the home during shift
• Refer a Friend Bonus
• Free enhanced DBS check
• Access to your pay as you earn it through our Wagestream partnership
• Employee Assistance Programme (access to free telephone counselling and legal advice)
• Life Assurance (2 x salary)

Successful applicant will need to pass an enhanced DBS check and satisfactory referencing prior to commencing employment.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds - we are happy to discuss any possible reasonable adjustments.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitals and Health Care