Operations Manager

ZipRecruiter; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment platform is seeking an Operations Manager in Dartford. This role involves overseeing operations across 15-20 sites and requires strong management and HR skills. The ideal candidate will support operational teams and maintain client relationships to ensure service quality. The position offers benefits such as a company car and work from home options.

Benefits

Company car

Company events

Company pension

Free or subsidised travel

Health & wellbeing programme

Life insurance

On-site parking

Referral programme

Transport links

Work from home options

Qualifications

• Experience managing multiple sites.
• Strong HR skills to manage disciplinary processes.
• Ability to work under pressure and handle multiple projects.

Responsibilities

• Provide hands-on management and support to operational teams.
• Conduct timely quality audits with clients.
• Monitor contract budgets and rectify overspending.
• Manage customer complaints and site issues.

Skills

Site management

HR management

Customer relationship management

Quality auditing

Time management

Education

Formal cleaning qualification

Health and Safety qualification (IOSH or equivalent)

Job description

Job Description

Location: Dartford, BR8

Salary: £30,000 - £40,000

Working Hours: Monday - Friday

Job Code: MJ2083

Operations Manager

We are seeking a highly motivated Operations Manager to oversee operations for 15-20 sites located throughout London and South London. While the role is based out of the Hatfield office, a significant part of your time will be spent on-site, acting as a crucial link between operations teams and clients.

The primary objective of this role is to support and mentor teams to deliver a consistent, high-quality service. Your success will be measured by your ability to foster strong client relationships and ensure business retention.

Responsibilities:

• Provide hands-on management and support to operational teams, both on-site and through administrative duties.
• Conduct timely, face-to-face quality audits with clients to ensure satisfaction and maintain strong relationships.
• Monitor contract budgets, identifying and rectifying any overspending or inaccuracies.
• Serve as the main point of contact between operations teams and the office, ensuring clear communication and completing KPI reports for key clients.
• Proactively manage customer complaints and site issues to find effective resolutions and prevent contract terminations.
• Oversee all site compliance and safety certifications.
• Manage HR cases to mitigate legal risks and protect the brand's reputation.
• Assist the sales team with presentations and site visits, and handle strategic planning for new contract mobilisations.
• Manage recruitment and provide necessary resources to the teams.

Candidate Requirements:

• Previous experience in a similar role managing multiple sites.
• Formal cleaning qualification. Health and Safety qualification such as IOSH or equivalent. (Desirable but not essential)
• Ability to plan, organise, and prioritise assignments while producing high-quality work within deadlines.
• Strong HR experience and skills to manage disciplinary processes.
• Ability to work under pressure and handle multiple projects simultaneously.

Benefits:

• Company car
• Company events
• Company pension
• Free or subsidised travel
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Transport links
• Work from home options

***Please note that due to high response volume, we may not respond to every application individually. Only shortlisted candidates will be contacted. If you do not hear from us within 7 days, please assume you have not been successful. We will retain your details for future opportunities.***