Operations Manager

Office Angels; City Of London; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading membership organization in Central London is looking for an Operations Manager to enhance operational resilience and improve member experience. This role involves managing office operations, overseeing budgets, and coordinating events. The ideal candidate will have strong organizational skills, financial literacy, and experience in vendor negotiation. Benefits include healthcare, pension, and 25 days annual leave. This is a permanent position offering a salary up to £70,000 depending on experience.

Benefits

Healthcare benefit or cash in lieu

Season ticket loan

Pension

Salary sacrifice for NEST

25 days annual leave plus public holidays

Qualifications

• Degree in Business Management, Communication/Media, IT, or equivalent is advantageous.
• Strong organizational and leadership skills are essential.
• Financial literacy, including budgeting and reporting, is required.
• Experience in event management and vendor negotiation is important.
• Excellent written and verbal communication skills are necessary.
• Familiarity with digital tools is expected.

Responsibilities

• Create and update office procedures and compliance documentation.
• Prepare and monitor annual operational budgets.
• Line-manage operational staff and ensure smooth office operations.
• Lead logistics for events and manage vendor contracts.
• Assist in producing content for newsletters and member updates.

Skills

Organizational skills

Leadership skills

Financial literacy

Event management experience

Excellent communication skills

Digital tools familiarity

Education

Degree in Business Management or related field

Tools

CRM systems

Webinar platforms

Job description

Operations Manager

Are you a tech savvy problem solver with experience in setting up standard operating procedures for office functions, events and membership services? Do you have experience working for membership organisations? We have the perfect job for you!

Our client is a small but mighty membership organisation specialising in safe, environmentally responsible, and reliable maritime shipping. They have created a new role in the organisation to ensure the efficient functions of office operations, financial processes, event logistics, and supporting communications. The role is a pivotal role in the organisation, freeing senior leadership to focus on strategic priorities that will build and solidify the organisation as a leader in their field.

Role: Operations Manager

Role Type: Permanent

Salary: up to £70,000 (flexible depending on experience)

Benefits: Healthcare benefit or cash in lieu, season ticket loan, Pension, Option to choose salary sacrifice for NEST, 25 days annual leave in addition to the 8 public holidays

Location: Central London

Key Responsibilities

Governance & Compliance

• Create, maintain and update office procedures, induction packs, and compliance documentation.
• Support HR processes (contracts, appraisals, recruitment coordination) in cooperation with the available external HR consultant.
• Ensure adherence to the organisation's Bye‑Laws and registration requirements.

Financial Management

• Prepare and monitor annual operational Secretariat budget.
• Oversee event budgets and track expenditure against forecasts.
• Manage contract follow‑up for venues, AV suppliers, and consultants.
• Liaise with Finance Manager for reconciliations, VAT returns, and audit preparation.

Office & Team Management

• Line‑manage operational staff including Reception/Admin, Membership Manager, and Finance Manager.
• Allocate tasks, monitor performance, support and provide professional development.
• Ensure smooth day‑to‑day office operations and vendor management.
• Event Coordination
• Lead logistics for Board meetings, webinars, and workshops.
• Negotiate and manage contracts with venues and service providers.
• Maintain a centralised event calendar and contract register.

Communications Support

• Assist in producing authoritative content for newsletters and member updates.
• Coordinate video production and webinar organisation.
• Work with external agencies for branding and media projects.

Digital & Process Improvement

• Drive implementation of new membership database and digital tools.
• Identify opportunities for automation and efficiency improvements.
• Ensure close communication with IT provider and optimise IT applications in office.

Skills & Qualifications

• Degree in Business Management, Communication/Media, IT, History/Social Sciences/Languages etc. or equivalent would be advantageous for this role.
• Strong organisational and leadership skills.
• Financial literacy (budgeting, reporting).
• Experience in event management and vendor negotiation.
• Excellent written and verbal communication skills.
• Familiarity with digital tools (IT, CRM, webinar platforms).

The goals of the role are to:

• Enhance operational resilience.
• Improve member experience.
• Support strategic goals of governance, engagement, and knowledge management.

Equal Opportunity Statement

Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.