Operations Leader for Brand-New Hotel Opening

InterContinental Hotels Group; Devon and Torbay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group is seeking a dynamic Operations Manager for their new Hotel Indigo in Devon and Torbay. This role involves leading the Front Office team to deliver exceptional guest experiences while overseeing day-to-day operations. The ideal candidate has senior management experience in a branded hotel and strong leadership skills. With a competitive salary of up to £45,000 and numerous employee perks, this is a great opportunity to grow in a vibrant work environment.

Benefits

Financial security with up to £45,000 per annum

Extensive training and career progression opportunities

Worldwide discounted room rates and employee perks

Wellbeing support including maternity/paternity pay

Qualifications

• Experience leading a Front Office team in a branded hotel.
• Ability to mentor and develop teams with varying experience levels.
• Strong knowledge of hotel IT systems to improve operational efficiency.

Responsibilities

• Lead and manage the Front Office team to deliver high service levels.
• Oversee day-to-day hotel operations ensuring consistency.
• Train and develop Front Office team for brand standards and excellence.
• Handle complex guest service issues and feedback.

Skills

Senior management experience within a Front Office department

Strong leadership and coaching skills

Proficient in Opera PMS and other hotel IT systems

Excellent communication and interpersonal skills

Strategic, collaborative and results-focused

Job description

A leading hotel group is seeking a dynamic Operations Manager for their new Hotel Indigo in Devon and Torbay. This role involves leading the Front Office team to deliver exceptional guest experiences while overseeing day-to-day operations. The ideal candidate has senior management experience in a branded hotel and strong leadership skills. With a competitive salary of up to £45,000 and numerous employee perks, this is a great opportunity to grow in a vibrant work environment.