Operations Excellence & Process Improvement Lead

Deliveroo; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food delivery service in London is seeking an Operational Excellence Specialist to enhance customer experience and operational efficiency. This role involves monitoring procedures, identifying improvements, and engaging with stakeholders to implement changes. The ideal candidate should possess strong analytical skills and the ability to manage projects effectively. They will be responsible for reducing costs and handling time while maintaining a continuous improvement roadmap. Attractive benefits and a diverse workplace culture are part of the offering.

Benefits

Healthcare benefits

Generous annual leave allowances

Parental leave

Qualifications

• Strong understanding of internal tools and processes.

Responsibilities

• Monitor and review procedures for improvement.
• Identify and drive out failure demand.
• Own analysis content in speech and text analytics tool.
• Support opportunities for AI integration.
• Improve efficiency and customer journey.
• Maintain a Continuous Improvement roadmap.
• Engage with Care team to identify pain points.
• Lead on initiatives to drive improvement.
• Build relationships with stakeholders.
• Manage positive changes to processes.
• Participate in 24/7 on-call rota.

Skills

Good analytical skills

Project management skills

Ability to influence stakeholders

Job description

A leading food delivery service in London is seeking an Operational Excellence Specialist to enhance customer experience and operational efficiency. This role involves monitoring procedures, identifying improvements, and engaging with stakeholders to implement changes. The ideal candidate should possess strong analytical skills and the ability to manage projects effectively. They will be responsible for reducing costs and handling time while maintaining a continuous improvement roadmap. Attractive benefits and a diverse workplace culture are part of the offering.