Operations & Customer Experience Operator

JR United Kingdom; Shrewsbury; Remote; GBP 24,000 - 32,000; Full time

Job summary

A dynamic product and procurement services company in Shrewsbury is seeking an Operations & Customer Experience Operator to manage daily operations and enhance customer satisfaction. The role involves customer service, support with online sales, and coordination with logistics. Ideal candidates are proactive, have strong communication skills, and are experienced in e-commerce. Flexible hours and room for growth are offered in this entrepreneurial environment.

Benefits

Flexible hours

Opportunity for professional development

Direct collaboration with the founder

Qualifications

• A 'can-do' attitude and willingness to go above and beyond for customers.
• Experience in customer service and operations.
• Comfortable using spreadsheets and email platforms.

Responsibilities

• Respond to customer inquiries with clarity and professionalism.
• Maintain accurate records of orders and feedback.
• Coordinate with suppliers and logistics partners for fulfillment.

Skills

Strong oral and written communication

Analytical skills

Organizational skills

Supplier relationship skills

Negotiation skills

Education

Qualification in Marketing Operations

Tools

E-commerce platforms

Google Sheets

Email platforms

Job description

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Operations & Customer Experience Operator, shrewsbury

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Client:

Location:

shrewsbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

About us

BridgePro is a dynamic, independent product and procurement services company based in the UK. We specialize in producing and retailing premium, eco-friendly kitchen appliances — including our flagship air fryer ovens — designed to enhance everyday life through innovation, efficiency, and affordability. Customer satisfaction is at the heart of everything we do. We pride ourselves on fast, thoughtful service and a personal touch that builds trust and drives word-of-mouth growth.

Role Overview

As we grow, we’re looking for a warm, organised, proactive, detail-oriented Operations & Customer Experience Operator to help manage and grow BridgePro’s day-to-day operations. You’ll work closely with the founder to support customer service, online sales, operational tasks, marketing, logistics, distribution partnerships, and contribute to brand-building initiatives. This is a hands-on role ideal for someone who thrives in an entrepreneurial environment and enjoys wearing multiple hats.

Key Responsibilities

• Respond to customer inquiries with clarity, professionalism, and warmth.
• Maintain accurate records of orders, returns, and feedback.
• Build and assist with product listings, descriptions, and updates across platforms.
• Coordinate with suppliers and logistics partners to ensure smooth fulfilment.
• Monitor inventory levels and support restocking processes.
• Help prepare customer support materials and training guides.
• Identify opportunities to improve service delivery and operational efficiency.

The Role

This role offers a unique opportunity to grow within a dynamic, purpose-driven business that blends operational excellence with creative flair.

• Team Work: Work closely with the founder, gaining insight into customer experience strategy, product development, and business operations.
• Brand-Building Experience: Contribute to the growth of BridgePro’s product portfolio and customer engagement strategy.
• Creative Freedom: Your ideas matter—whether it’s refining a support process or shaping a product listing, we welcome innovation.
• Professional Development: Exposure to cross-functional projects in operations, customer service, branding, and logistics.
• Positive Work Culture: We value clarity, warmth, and excellence—expect a supportive environment that encourages growth.

Ideal Candidate & Qualifications

• Qualification in Marketing Operations (preferred)
• A “can-do” attitude and willingness to go above and beyond for customers.
• Strong oral and written communication, analytical and organizational skills.
• Excellent supplier relationship and negotiation skills.
• Demonstrate ability to manage and motivate suppliers.
• Experience in customer service and operations — attitude and adaptability matter most.
• Experience with e-commerce platforms / tools and logistics (e.g. Online retail, Amazon, Shopify, Tik-Tok)
• Comfortable using spreadsheets, and email platforms.
• Empathetic and solution-oriented in customer interactions.
• Familiarity with digital marketing tools and social media (bonus).
• Proactive, reliable, and eager to learn.
• Self-starter who enjoys problem-solving and working independently.

Why Join BridgePro?

• Be part of a growing brand that values sustainability, innovation, and customer care.
• Work directly with the founder and shape the future of the business.
• Flexible hours and remote work setup.
• Opportunity to grow into a larger role as the business expands.

How to Apply

Send your CV on why this role excites you to [emailprotected] . We review applications on a rolling basis.