Operations Coordinator, Freight

Bradley David Associates; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company is seeking an Operations and Sales Coordinator in Bradford. This role involves overseeing air export operations, ensuring excellent customer service, and driving sales growth. Ideal candidates will have experience in airfreight operations and strong relationship management skills. Benefits include a standard workweek, holidays, and performance bonuses.

Benefits

25 days holiday

2 x annual bonus based on performance

Opportunity to develop sales skills

Qualifications

• Previous experience in airfreight operations or freight forwarding is required.
• Ability to identify sales opportunities and manage relationships for growth.
• Proficiency in Microsoft Office is necessary.

Responsibilities

• Oversee day-to-day operations of the air export department.
• Develop relationships with air export customers and agents.
• Proactively identify new business opportunities.

Skills

Airfreight operations

Customer relationship management

Sales development

Problem-solving

Negotiation skills

Microsoft Office proficiency

Tools

CRM systems

Job description

Overview

Bradley David Associates is looking for an Operations and Sales Coordinator to join our client's team in Bradford.

Responsibilities

• Co-ordination of Air Export Operations: Oversee the day-to-day operations of the air export department while ensuring smooth and efficient workflows.
• Customer Service & Account Management: Develop and maintain strong relationships with air export customers and agents, ensuring consistent and high-quality customer service delivery.
• Sales Development: Proactively identify and pursue new business opportunities within existing accounts and new prospects. Work closely with the sales team to drive revenue growth.
• Operational Issue Resolution: Address and resolve operational or customer service concerns, ensuring a prompt and effective solution.
• Invoicing & Profitability Management: Take responsibility for ensuring accurate invoicing and maintaining profitability within air export operations.
• Customs Compliance: Ensure all HMRC Export and Import regulations are adhered to, including managing customs queries, audits, and ensuring minimal duty/tax liability.
• Reporting & Analysis: Provide internal reporting on air export activities, generate monthly client reports, and analyze data to identify areas for process improvements or business opportunities.
• Collaboration with Sales Team: Work in partnership with the sales team to support cross-functional goals, share market insights, and ensure alignment between operations and sales strategies.

Requirements

• Previous experience in airfreight operations or freight forwarding.
• Identify and secure new business opportunities across Europe with a focus on Air, Road, and Sea freight, as well as import/export and time-critical logistics.
• Build and maintain strong, long-lasting relationships to ensure repeat business and account growth.
• Collaborate with the leadership team on strategic business planning for the Global Division.
• Manage a pipeline of opportunities effectively using CRM systems.
• Provide regular updates, forecasts, and performance reports.
• Travel across the North of England and Scotland to meet clients and expand market presence.
• Ability to identify and act on sales opportunities, with a focus on growing the customer base and increasing revenue.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong problem-solving and negotiation skills.
• Self-motivated with a keen attention to detail.

Benefits

• Standard working hours: 9 am to 5 pm, Monday to Friday, with a 30-minute lunch break.
• 25 days holiday.
• 2 x annual bonus based on performance.
• Opportunity to develop sales and business development skills