Operations Control Manager – Senior Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Bournemouth is seeking a Client Account Services Control Manager to ensure a disciplined control environment. The role involves analyzing risks and control gaps, escalating issues, and collaborating with stakeholders on remediation. Candidates should have a bachelor's degree and relevant financial services experience, along with strong skills in data quality and visualization. Proficiency in tools like Tableau and an understanding of operational risk management are essential. This position is critical in fostering a proactive risk culture.

Qualifications

• Relevant experience in financial services with a background in controls, audit, quality assurance, operational risk management, or compliance.
• Understands how operational risk is managed within the firm and the tools leveraged.
• Ability to analyze data and highlight key messages from analysis.

Responsibilities

• Partner with stakeholders to evaluate and perform an end-to-end analysis of risk and control environment.
• Ensure controls are properly designed and operating effectively.
• Perform ongoing analysis of program related data and develop ad-hoc reports.

Skills

Operational risk management

Data Quality

Data Visualization

Data Lineage

Machine Learning

Communication skills

Analytical skills

Proficiency in Microsoft Office Suite

Intelligent automation tools

Education

Bachelor’s degree or equivalent experience

Tools

Tableau

Alteryx

UiPath

Job description

The Operations Control Management team plays a crucial role in ensuring operational excellence within Securities Services Operations and Network Management by implementing proactive risk management controls and utilizing cutting‑edge data tools for better decision‑making. Data Quality, Data Visualization, Data Lineage, and Machine Learning are at the core of their operations, creating a best‑in‑class governance and control environment for the success of Securities Services Operations & Network Management. It is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve.

As a Client Account Services Control Manager within the Operations Control Management team, you will be responsible for ensuring the line of business has a sustainable and disciplined end‑to‑end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. You will assist in top‑down risk analysis, real‑time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities

• Partner with stakeholders, evaluate and perform an end‑to‑end analysis of the business’ risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks.
• Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Ensure control or regulatory items are escalated in a timely manner and partner with the business to report incidents in line with risk reporting standards and policies.
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad‑hoc reports as requested to support business‑related programs and strategies.
• Assist with development of Risk & Control Self‑Assessment mapping and documentation through participation in end‑to‑end process walkthroughs and deep dives with assigned business units.

Required Qualifications, Capabilities and Skills

• Bachelor’s degree or equivalent experience
• Relevant experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance
• Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
• Ability to apply Data Quality, Data Visualization, Data Lineage and Machine Learning to develop, implement and maintain a best‑in‑class governance and control environment
• Able to analyze data in different ways and highlight the key messages from the data analysis including recommended actions
• Excellent written and verbal skills given the communication required with global stakeholders.
• Able to manage competing demands under pressure for time and manage expectations across both Controls Management and Operations teams

Preferred Qualifications, Capabilities and Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficient in Intelligent automation tools like Tableau, Alteryx, UiPath
• Familiarity with Client Account Services and/or Custody processes