Operations Business Analyst

FARFETCH; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global luxury fashion marketplace is seeking an Operations Business Analyst to optimize order allocation and profitability processes. The role involves working across various teams and utilizing data analysis to improve operational efficiency. Candidates should have strong analytical skills, experience with SQL, and be comfortable managing large datasets. The position offers significant training opportunities and a flexible working environment.

Benefits

Health insurance for the whole family

Flexible working environment

Extra days off

Training opportunities and free access to Udemy

Qualifications

• Fast learner with exceptional analytical skills.
• Strong SQL skills and experience with BI/data visualization tools.
• Prior experience in financial analysis related to operations is valued.
• Experience with profitability modeling or cost-to-serve analysis is a plus.

Responsibilities

• Be the Subject Matter Expert on Order Allocation & Profitability data.
• Monitor order allocation strategies and identify inefficiencies.
• Develop and refine models to assess financial impact of decisions.
• Improve visibility into profitability drivers and enhance reporting.
• Conduct in-depth data analysis and provide actionable recommendations.

Skills

Analytical skills

Problem-solving

SQL

Data visualization (Tableau, Power BI)

Communication skills

Tools

Python

R

Job description

Overview

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world\'s best brands, boutiques, and department stores, delivering a unique shopping experience and access to a broad selection of luxury on a global marketplace.

OPERATIONS: We are passionate about operational excellence, acting with our customers and partners at the heart of what we do. We cover the entire order journey, create online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, and provide customer and partner care. Our aim is to create seamless and memorable luxury experiences for customers around the world.

PORTO: Our office is near Porto, in the north of Portugal, located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

The Role

We are seeking a highly analytical and results-driven Operations Business Analyst to support and optimize our Order Allocation and Order Profitability processes, while addressing broader Partner Operations challenges. You will collaborate extensively with logistics, commercial, finance, data science, and technology teams to monitor, analyze, and enhance allocation efficiency, cost-effectiveness, and overall Partner Operations. This role ensures our order allocation strategies balance cost, service level, and profitability while maintaining operational agility. You will drive continuous improvement initiatives across operational domains.

Responsibilities

• Be the Subject Matter Expert on Order Allocation & Profitability data and performance metrics.
• Monitor order allocation strategies at regional, local, and partner levels, identifying inefficiencies and opportunities for improvement.
• Develop and refine models to assess the financial impact of allocation decisions on order profitability.
• Collaborate with commercial and finance teams to enhance visibility into profitability drivers.
• Work closely with tech to optimize allocation logic and integrate new intelligence into our systems.
• Utilize BI and analytics tools to track key performance indicators, produce insightful reports, and develop predictive analytics for allocation and profitability.
• Track and analyze KPIs to assess Partner Operations and operational performance. Generate detailed reports and dashboards with clear insights into trends, challenges, and opportunities.
• Conduct in-depth data analysis on large datasets to identify trends and growth opportunities. Provide actionable, data-backed recommendations to improve partner performance and experience.
• Identify and diagnose inefficiencies or bottlenecks within Partner Operations and other processes using data-driven insights. Develop structured problem-solving approaches and implement solutions that enhance efficiency.
• Develop and implement automation solutions to enhance efficiency, reduce manual work, and improve overall effectiveness. Propose innovative improvements to existing workflows.
• Collaborate with product, operations, and analytics teams to align goals and implement strategies that support operational excellence and Partner Operations. Engage with senior stakeholders and present findings with a focus on ROI.

Who You Are

• A fast learner with exceptional analytical and problem-solving skills, able to translate complex data into clear narratives for stakeholders through engaging presentations.
• Strong SQL skills and experience with BI/data visualization tools (e.g., Tableau, Looker, Power BI, QlikView).
• Experience using advanced data analysis and statistical tools (Python, R) is a plus.
• Skilled at influencing decisions through data-driven storytelling and strong analytical reasoning.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Prior experience in financial analysis related to operations, Retail Operations, or Online Marketplaces is highly valued.
• Experience with profitability modeling, cost-to-serve analysis, or pricing optimization is a strong plus.
• Driven by process optimization, organization, and strategic planning.
• Comfortable managing and analyzing large datasets, with the ability to extract insights and tell a story with data.
• Strong communicator with experience managing senior stakeholders and negotiating solutions.
• Fluent in written and spoken English (C-level proficiency).
• Detail-oriented with a strong work ethic, intellectual curiosity, and a keen eye for accuracy.

Rewards & Benefits

• Health insurance for the whole family, flexible working environment, and well-being support and tools
• Extra days off, sabbatical program, and days to give back to the community
• Training opportunities and free access to Udemy
• Flexible benefits program

Equal Opportunities Statement

• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

Scam Disclaimer

• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a scam. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or unofficial channels other than our official careers website, and will never ask candidates for payment during the recruitment process.