Operations Assistant

The Royal Parks; Greater London; On-site; GBP 29,000; Full time

Job summary

A leading charity managing public parks is seeking an Operations Assistant in Greater London. This role involves enhancing the customer journey at tennis venues, delivering excellent service, processing bookings, and managing venue operations. Ideal candidates will possess outstanding customer service skills, strong communication, and organization abilities. This full-time position offers a salary of £28,808, annual leave, and various benefits including a pension scheme and private medical insurance.

Benefits

Salary of £28,808 per annum

26 days' annual leave

Pension scheme

Private medical insurance

Learning and development opportunities

Cycle to work scheme

Qualifications

• Outstanding customer care abilities to ensure excellent customer experiences.
• Ability to use computer programs including MS Outlook, Word, and Excel.
• Strong communication skills for diverse audiences.
• Ability to prioritize tasks and perform under pressure.

Responsibilities

• Provide information about the park facilities.
• Process customer bookings efficiently.
• Manage financial policies during tenders.
• Prepare venues for activities and events.
• Participate in team briefings.
• Follow safeguarding guidelines.

Skills

Excellent customer service skills

Communication skills

Computer literacy

Organisation skills

Tools

MS Outlook

MS Word

Basic Excel

Job description

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for an Operations Assistant to join us on a full‑time, permanent basis, working up to 40 hours per week (part‑time hours will be considered), including at least one weekend day per week.

The Benefits

• Salary of £28,808 per annum (pro rata)
• 26 days' annual leave plus public holidays, increasing to 29 days after three years' service (pro rata)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme

This is a fantastic opportunity for a customer‑focused individual to join our thriving organisation.

You’ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast‑paced, public‑facing environment where no two days feel the same.

Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you're truly valued.

So, if you're looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today!

The Role

As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regent's Park Tennis venues, from arrival through to departure.

Acting as a first point of contact, you’ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service.

You’ll also help maintain safe, well‑managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day‑to‑day operations running smoothly.

Responsibilities

• Provide information about the surrounding park environment
• Process bookings for all visitors
• Handle tenders in line with financial policies
• Support the preparation of areas for activities and events
• Attend team briefings
• Follow safeguarding guidelines for children and adults at risk

About You

To be considered as an Operations Assistant, you will need :

• Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
• Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
• Excellent communication skills, along with the ability to effectively communicate with a range of audiences
• Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure

We want to put everyone in the best possible position to succeed and use Recite‑me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Customer Service Assistant, Leisure Assistant, Sports Facilities Assistant, Visitor Services Assistant, or Front of House Assistant.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you want to apply for the role of Operations Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.