Operations Administrator

EXPRESS SOLICITORS; St Helens; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading law firm in the UK is seeking an Operations Administrator to assist with administrative tasks and support the Operations Team. Key responsibilities include managing insurance schemes, user profiles in the Proclaim case management system, and document maintenance. The ideal candidate will have strong organizational skills, and administrative experience, and proficiency in Microsoft Office. This position offers a hybrid working model and competitive benefits, including 23 days of holiday plus bank holidays.

Benefits

Hybrid Working - 3/2 pattern

23 Days Holiday

Private medical insurance

24/7 onsite Gym

Social committee events

Qualifications

• Experience of working in an administrative / clerical role.
• Good knowledge of Microsoft Office software including a good working knowledge of Microsoft Excel.
• Excellent literacy and numeracy skills.

Responsibilities

• Administration of various insurance schemes operated by the firm.
• Creation and maintenance of user profiles within the Proclaim case management system.
• Management of routine, periodic and ad hoc mailshots.

Skills

Administrative experience

Proficient in Microsoft Office

Excellent attention to detail

Strong organization skills

Numeracy skills

Positive attitude

Tools

Microsoft Excel

Proclaim case management system

Job description

Salary

Up to £27,000 per annum, dependent on experience

Job type

Full time, Permanent

About Us

Established in 2000, Express Solicitors is an award‑winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5‑star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role

Express Solicitors is currently looking to appoint an Operations Administrator to assist the Operations Team and offer general support to the organisation.

The main elements of the role will be to complete routine centralised processes including mailshots, administration of insurance policies related to personal injury claims, document template maintenance and assistance with reporting and management information requirements of the firm.

Additionally, the role will encompass aiding the Operations Team in respect of contracts, subscriptions, and periodic compliance processes. Support may also occasionally be required by the other members of the senior management team.

An opportunity for a rewarding career exists for the right candidate and training and guidance will be given.

Responsibilities

• Administration of the various insurance schemes operated by the firm.
• Creation and maintenance of user profiles within the Proclaim case management system and maintenance of associated records.
• Creation and maintenance of legal template documents used on the Proclaim case management system.
• Management of routine, periodic and ad hoc mailshots and e‑shots.
• Administration of company documentation including version control and compliance.
• Providing administrative assistance with the maintenance of contracts etc in the correct filing systems and ensuring diaries for renewal and termination dates are maintained.
• Assistance with regulatory processes e.g. annual renewal of Solicitors Regulation Authority authorisation.
• Assistance with the correct implementation of regulatory requirements.
• Various ad hoc duties commensurate with the role.

Person Specification

• Experience of working in an administrative / clerical role.
• Good knowledge of Microsoft Office software including a good working knowledge of Microsoft Excel.
• Excellent literacy and numeracy skills.
• Excellent attention to detail.
• Excellent organisation and time management skills.
• A positive attitude and ambition to succeed.

Preferred

• An understanding of the legal industry and personal injury claims
• Experience of producing reporting data.
• Experience of working in a professional or service industry.
• Experience of working within a regulated environment.

Salary & Hours

Salary up to £27,000, dependent on experience

Our standard working hours are 8 : 30am to 5 : 30pm Monday-Thursday and 8 : 30am to 5pm Friday.

Benefits

• Hybrid Working - 3 / 2 hybrid working pattern after probation.
• 23 Days Holiday - Rising to 26 days, plus bank / public holidays.
• Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.
• Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
• Looking After Your Well-being - 24 / 7 onsite Gym, Netball / Football team, 10km Manchester team and more.
• Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Please click APPLY to be redirected to our website to complete your application.

Additional Information

Candidates with the relevant experience or job titles of: Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role.