Operational Solutions Manager

Evri; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading parcel delivery company in the UK is seeking an experienced professional to join their Premium Team. In this role, you will be responsible for designing and implementing operational solutions that enhance efficiency and client satisfaction. Ideal candidates should have a degree in Logistics or Transport and at least 5 years of experience in client solutions, with strong analytical and project planning skills. The position offers flexible perks and opportunities for career progression.

Benefits

At least 33 days of annual leave

Opportunities for career progression

Access to flexible perks including shopping vouchers

Options to support lifestyle and wellbeing

Inclusive, collaborative team environment

Qualifications

• 5+ years’ experience in client solutions.
• Strong background in logistics operations.
• Experience in data modelling and costing.

Responsibilities

• Design and implement operational solutions for efficiency.
• Lead end-to-end project management for initiatives.
• Collaborate with teams to meet client requirements.

Skills

Analytical skills

Influencing and communication

Data modelling

Project planning

Logistics operations

Education

Degree in Logistics or Transport

Tools

Microsoft Office

Visio

Project

Job description

The Vacancy

Join the Evri Premium Team – Make Your Impact!

Ready to shape the future of client solutions? At Evri Premium, we’re building smarter, more innovative ways to deliver. If you’re passionate about creating strategies that drive growth and efficiency, this is your opportunity to lead the way.

Reporting to the Head of Planning, you will lead the design and delivery of operational solutions that strengthen client partnerships and drive efficiency across our premium parcel network. This role focuses on creating lean, scalable processes that improve service performance and profitability, ensuring our clients’ needs are met through innovative operational strategies rather than sales activity.

You will work closely with Planning, Operations, and Client Development teams to implement solutions that optimise network capacity, streamline processes, and enhance client experience.

We’re the UK’s biggest dedicated parcel delivery company, making over 700 million deliveries a year. At Evri Premium, we deliver better together – combining strong team spirit with cutting-edge innovation. Our mission? To offer the most convenient way to send, receive and return parcels without costing the earth.

This is a role where success is in your hands – we’ll give you the space and support to own your work, innovate, and make a real impact from day one.

Responsibilities

• Designing and implementing operational solutions that improve efficiency and client satisfaction while supporting commercial objectives.
• Developing frameworks to engage with internal teams and clients, ensuring solutions are practical, cost-effective, and aligned with lean principles.
• Leading end-to-end project management for new operational initiatives, from concept through to successful implementation.
• Acting as the operational lead on client-focused projects, ensuring seamless integration into the network.
• Collaborating with Planning and Operations to adjust trunking, collections, and capacity plans to meet client requirements.
• Maintaining and developing booking models and systems to maximise network utilisation and efficiency.
• Researching and introducing new techniques and processes to enhance operational performance and meet evolving client needs.
• Supporting onboarding of new clients through operational site visits and process implementation.

What We Can Offer You

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect :

• Annual Leave : At least 33 days of annual leave (including Bank Holidays).
• Career Progression : Opportunities to grow and develop your career in a strong, stable business.
• Inclusive Benefits : Access to flexible perks including shopping vouchers, insurance, and healthcare.
• Flexibility & Wellbeing : We work in a way that works – with options to support your lifestyle and wellbeing.
• Belonging & Purpose : Be part of a collaborative, innovative team where everyone is welcome.

Interested? Here’s what you’ll need to be successful :

• Degree-level qualification (preferably in Logistics or Transport) and 5+ years’ experience in client solutions.
• Strong background in logistics operations and project planning.
• Excellent analytical skills with experience in data modelling and costing.
• Advanced Microsoft Office skills; knowledge of Visio, Project, and routing packages is a plus.
• Ability to influence and communicate effectively at all levels.

At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensuring that each person at Evri Premium is valued for who they are, and what they bring to our business.

We are Evri Premium. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.