Operational Resilience Manager

TP ICAP; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services company is hiring an Administrative Coordinator to support C-suite executives. This role involves managing diaries, correspondence, travel arrangements, and enhancing organisational effectiveness. Candidates should possess exceptional communication skills, significant administrative experience, and be adept in Microsoft Office. The company offers flexible hours, a generous holiday allowance, and various health and financial benefits including a competitive pension scheme.

Benefits

Flexible working hours

Generous holiday allowance

Health screening and private medical benefits

Well-being programs

Competitive contributory pension scheme

Electric Vehicle Scheme

Optional Dental Insurance

Employee Assistance Programme

Learning and development resources

Employee discounts scheme

Qualifications

• Experience providing high-level administrative support is required.
• High level of autonomy and discretion is important.
• Ability to interact professionally with stakeholders is necessary.

Responsibilities

• Prepare and produce correspondence, reports, and presentations.
• Manage and direct incoming calls, visitors, and emails.
• Maintain accurate files, calendars, and diaries.
• Coordinate business travel arrangements and schedule meetings.
• Utilize IT systems and tools for role-related tasks.

Skills

Exceptional written and verbal communication skills

High-level administrative support

Attention to detail

Advanced proficiency in Microsoft Office Suite

Task prioritization

Organisational capabilities

Tools

Microsoft Office Suite

Business software applications

Job description

This role provides comprehensive administrative and coordination support to the Chief Operating Officer and, from February, the Chief Marketing Officer, with occasional support for other executives or projects as required. The purpose of the role is to enable senior leaders to focus on strategic priorities by managing diaries, travel arrangements, expenses, correspondence, and other administrative tasks efficiently and professionally. The position requires a high level of autonomy, discretion, and service orientation, with regular interaction and coordination across internal teams and external stakeholders. The successful candidate will demonstrate strong organisational skills, clear communication, and a collaborative approach, ensuring a positive and professional experience for all contacts.

Responsibilities

• Prepare and produce correspondence, reports, presentations, agendas, and meeting minutes using a range of business software applications.
• Manage and direct incoming calls, visitors, mail, and email, ensuring appropriate screening and routing.
• Maintain accurate and organised files, records, calendars, and diaries.
• Coordinate business travel arrangements, schedule meetings, and monitor expense tracking.
• Leverage various IT systems and tools to efficiently perform role-related tasks.

Qualifications

• Demonstrate exceptional written and verbal communication skills.
• Bring extensive experience in providing high-level administrative support.
• Maintain meticulous attention to detail and accuracy in data entry and record management.
• Exhibit advanced proficiency in Microsoft Office Suite and other relevant software applications.
• Effectively prioritise tasks and manage competing deadlines with confidence.
• Possess strong organisational capabilities to handle multiple responsibilities and shifting priorities.

Benefits

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Well being programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Electric Vehicle Scheme.
• Optional Dental Insurance.
• Maternity, paternity and shared parental leave.
• Employee Assistance Programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at Work.