Operational Manager - Surrey Downs H&C

NHS; Molesey; On-site; GBP 66,000 - 78,000; Full time

Job summary

A local healthcare provider in Molesey is seeking an enthusiastic Operational Manager to oversee the East Elmbridge Community Team. The ideal candidate will manage daily operations, lead teams, and ensure quality service delivery. Required qualifications include a Master’s degree and management experience. This full-time role offers a salary ranging from £66,653 to £77,094 per year.

Qualifications

• Demonstrable experience of managing teams.
• High level knowledge and experience of safeguarding.
• Experience identifying and managing risk and planning interventions.

Responsibilities

• Deliver outstanding service to patients and staff.
• Manage clinical governance and healthcare standards.
• Oversee operational management of the community hub and hospital.

Skills

Excellent written communication skills

Collaboration across levels

Managing complex relationships

Education

Masters level or equivalent

Recognised management qualification

Job description

Overview

Surrey Downs Health & Care is seeking an enthusiastic and motivated Operational Manager to join the East Elmbridge Community Team. The role supports transformational change for adult community services across Surrey Downs, delivering a holistic, person-centred service through a partnership of local NHS organisations and GP networks.

The Operational Manager will report to the Lead GP and be responsible for the day-to-day running of East Elmbridge PCN and Molesey Community Hospital, including operational management and leadership of clinical and non-clinical staff, resource and financial management, and management of support services (including Finance and HR). The role requires strong management experience, flexibility and the ability to multi-task in a varied environment.

Responsibilities

• Operational Delivery: with clinical leads, deliver an outstanding service to patients, carers and staff; manage clinical governance and healthcare standards.
• Ensure sufficient staffing resources daily to meet patient activity levels.
• Design, communicate, implement and audit policies with staff input; ensure alignment with organisational KPIs and performance targets.
• Manage the PCN Community Hub and community hospital budgets (pay and non-pay), identify cost improvement opportunities and ensure operations stay within agreed annual plans.
• Be aware of strategic direction, commissioning intentions and identify new business opportunities within current specifications.
• Identify risk, implement mitigation actions, and report through governance structures with local risk registers maintained.
• Maximise integration by reducing boundaries between services; maintain stakeholder liaison with CCG, GP practices, trusts, social care and voluntary sector; provide visible leadership and manage workforce development and capacity planning.
• Ensure compliance with policies and procedures related to Epsom and St Helier NHS Trust; provide timely dashboard reports to the Partnership Board and Assurance meetings.
• Foster strong working relationships with partner organisations to optimise resources and productivity; coordinate external in-reach/outreach services to support patient pathways.
• Quality, Governance and Compliance: ensure national quality and environmental standards; achieve CQC standards; maintain cleanliness and infection control; manage clinical and corporate governance systems.
• HR and Development: ensure staff have clear objectives and development plans; promote HR initiatives, training plans and staff involvement structures; oversee annual training plans and professional development.
• Development and Transformation: lead service development and continuous quality improvement; collaborate with health and social care partners to deliver care close to home; participate in new pathways and local mobilisations.
• Working Across the Partnership: establish formal links with other Operational Managers; participate in matrix management to achieve benefits and outcomes; coordinate corporate support (HR, Finance, IT, Contracts, Analytics) and support staff development.
• On-call participation as required and adherence to the NHS Code of Conduct for Managers.

Qualifications & Experience

Essential

• Highly developed specialist knowledge with Masters level or equivalent.
• Recognised management qualification or equivalent management experience.

Skills

• Excellent written communication skills.
• Ability to collaborate across levels within the organisation and with external partners.
• Ability to manage complex relationships and find win-win solutions.

Experience

• Demonstrable experience of managing teams.
• High level knowledge and experience of safeguarding.
• Experience identifying and managing risk and planning interventions.

Details

Date posted: 25 September 2025

Pay scheme: Agenda for Change

Band: Band 8b

Salary: £66,653 to £77,094 a year pro rata inc Fringe HCAS + on call

Contract: Fixed term

Duration: 8 months

Working pattern: Full-time

Reference: 343-SDH&C-7491355

Job locations: Surrey Downs Health and Care, Molesey Community Hospital, Molesey, KT8 2LU

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for previous convictions.