Operational Excellence Coach (French speaking) UK

QAD, Inc.; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading software provider in manufacturing is seeking an Operational Excellence Coach to lead Lean and cultural transformations within their customer base. This full-time remote position requires significant travel (up to 80% of time), focusing on delivering Continuous Improvement (CI) coaching in Food & Beverage and General Manufacturing. Candidates should possess fluent bilingual skills in English and French, alongside a strong background in Operations Leadership and manufacturing practices. Ongoing support and training will be provided to empower shop floor staff and improve productivity.

Qualifications

• Bilingual in English and French required.
• Minimum 5 years of manufacturing experience in progressive Operations and/or Leadership roles.
• Ability to manage time effectively in a high-paced environment.

Responsibilities

• Oversees and coaches 5-7 customers at a time.
• Trains customers on workflows inside Redzone software.
• Manages project schedules with customers.

Skills

Fluent in both English and French

Senior Operations Leadership experience

Excellent interpersonal and organizational skills

Sound judgment and excellent assessment skills

Ability to develop and maintain strong relationships

Education

Relevant fields of study (Engineering, Manufacturing, etc.)

Minimum of 5 years of manufacturing experience

Tools

MS Office (PowerPoint, Word, Excel, Outlook)

Job description

The Operational Excellence Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

This position is Full Time, Exempt, Remote and requires travel 42 weeks Monday through Thursday (annually). Coaches must be able and willing to transport themselves by driving and flying to customer locations up to 80% of the time.

Must be based in the UK.

Bilingual in English and French required.

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90‑day on‑site deployments
• Facilitates shop‑floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Qualifications

• Fluent in both English and French
• Senior Operations Leadership experience in manufacturing environments
• Ability to work in direct hands‑on manufacturing roles such as Operations Manager, Production Supervisor, and Continuous Improvement Manager
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize and function effectively in a dynamic environment addressing multiple demands of internal teams and clients
• Ability to develop and maintain strong relationships with clients and internal teams
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and work in a high‑paced, high‑growth environment
• Ability to prioritize tasks within active projects to meet critical‑path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech‑friendly and comfortable communicating technical requirements about networking, wireless and software information
• Able to learn software required to perform successfully in this position
• Programmable Logic Controller (PLC) experience and familiarity is desired but not required

Education / Experience

• Relevant fields of study can include but are not limited to Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
• Minimum of 5 years of manufacturing experience in progressive Operations and/or Leadership roles
• 2 years in a similar position providing direct coaching to business clients is desired but not required

About QAD and QAD Redzone

QAD Inc. is a leading provider of adaptive cloud‑based enterprise software and services for global manufacturing companies. Global manufacturers face ever‑increasing disruption caused by technology‑driven innovation and changing consumer order to survive and thrive. Manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.

QAD Redzone helps to enable QAD's vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees, giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Remote Work: Yes

Employment Type: Full-time