Operational Delivery Manager Waste Services

Enfield Council; Wormley; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A local government authority in Wormley is seeking an Operational Delivery Manager for their waste and recycling service. This role demands strong management skills for overseeing daily operations and a robust understanding of waste legislation. The ideal candidate will demonstrate exceptional interpersonal and communication skills, with a commitment to delivering high-quality services in compliance with legal requirements. A blend of remote and office work is available, along with a comprehensive benefits package including an excellent pension and generous leave entitlements.

Benefits

Excellent pension through the Local Government Pension Scheme

Up to 32 days annual leave

Remote and office-based working

Interest-free season ticket loan

Career development and learning experiences

Employee Assistance Programme

Health and leisure discounts

1 month's paid sabbatical for registered Social Workers

Qualifications

• Experience in waste management ideally within front line operations.
• Managing a large staff within a customer-focused environment.
• Good knowledge of waste legislation.

Responsibilities

• Manage day-to-day operations of the waste & recycling service.
• Provide efficient performance management of supervisory teams.
• Ensure compliance with health & safety and welfare arrangements.

Skills

Interpersonal skills

Communication

Adaptability

Attention to detail

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Can you manage a busy caseload, prioritise your own workload and work effectively as part of a team? Are you a confident and experienced communicator, experienced in dealing with the public and contractors? Enfield Council is looking to recruit an Operational Delivery Manager for the waste & recycling service. Offering an exciting opportunity to implement, improve and monitor new and existing waste & recycling operations. We would love to hear from you if you are well organised and have a positive can do attitude. This role offers lots of variety and you will be able to use your skills in communication, adaptability, attention to detail, organisation and customer service to great effects. You will be part of a growing team, providing high quality service ensuring that targets and standards are met in the provision of the service, while supporting the Head of Waste & Recycling Services in the efficient management and delivery of the Waste & Street Cleansing Services for the London Borough of Enfield while supporting the Strategic Waste and Recycling Manager with the implementation of service changes. You will be providing efficient and competent, performance management of the designated supervisory team to deliver the best client and customer service. The role of the Operational Delivery Manager is to be responsible for the day to day operations and managerial functions required to deliver a robust and effective front-line service. To manage Supervisors proactively & directly and indirectly manage front line staff. Monitoring and delivering customer focused service outcomes to ensure effective health & safety and welfare arrangements at all times. Ensuring, at all times, that employees carry out their duties in compliance with all legal requirements and in accordance with Council and Service procedures.

It is essential that you have experience in waste management ideally within front line operations and managing a large staff compliments within a customer focused environment, excellent interpersonal skills, a passion for the environment and a good knowledge of waste legislation , Microsoft ICT systems including excel, word and outlook.

Why it\'s great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month\'s paid sabbatical for registered Social Workers working in Children\'s Social Care.