Onsite Support Analyst

XMA; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading technology services provider in London is looking for an On-Site Technical Analyst to serve as the first point of contact for IT-related queries. With responsibilities including handling customer walk-ups and resolving incidents through a ticket system, the ideal candidate should have at least 2 years of experience in a technical role and proficiency with ITSM tools like Ivanti or Service Now. This position offers a salary range of £30,000 to £32,000 per annum along with various benefits including private healthcare and gym discounts.

Benefits

Private Healthcare

Pension

25 days holiday rising to 30 over 5 years

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral Program

Qualifications

• Minimum of 2 years experience in a technical helpdesk or onsite role.
• Competent in resolving technical queries independently.
• Familiarity with ITSM tools such as Ivanti or Service Now.

Responsibilities

• Serve as first point of contact for customer walk-up IT issues.
• Log incidents and requests via the ticket system.
• Take ownership of helpdesk incidents received by phone or email.

Skills

IT Experience

Customer Support

Technical Support

Troubleshooting

Desktop Support

Problem Management

Tools

Ivanti

Service Now

Job description

Overview

JOB TITLE: On-Site Technical Analyst

SALARY: 30000 - 32000 per annum

LOCATION: London Victoria SW1W

Benefits

Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Role Summary

Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today we\'re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are looking for an Onsite Technical Analyst to join one of our customers onsite in London Victoria. Sitting in a team of 3 you will be dealing with all customer queries to do with any technical issues and be first point of contact on site.

Job Specification

On-site Technical Analyst

This role is based at one of our customer sites working as the first point of contact for all incidents and requests. You will be dealing with all walk-up related issues from our customers and also acting as a stand-alone helpdesk analyst for all phone and email requests.

Responsibilities:

• Being the first point of contact and dealing with all customer walk-ups for any IT related issues that occur on site.
• Logging all customer incidents and requests via our ticket system and resolving problems in line with service level agreements.
• Taking full ownership of all other helpdesk technical incidents received by phone or email.

Requirements

• You will have at least 2 years experience within a technical role specifically on a helpdesk or onsite customer facing.
• You will need to be competent and able to work with your own initiative to get resolutions to all technical queries on-site.
• Experience with ITSM tools Ivanti or Service Now.

We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives leverage their strengths and act authentically. We know that diverse teams are strong teams and welcome those from all backgrounds and varying experiences.

We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race colour religion national origin age sex sexual orientation gender identity physical or mental disability protected veteran or military status or any other status protected by applicable law

We are registered Disability Confident Employer (Level 3) and as such we will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process.

If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.

Keywords

On-site Technical Support On-site Technical Analyst

Line IT Support

Line 1

Line Helpdesk

Line Technical Support Technical Analyst

Level Level 1 Technical Analyst Helpdesk Ivanti Service Now ITSM tools

Key Skills

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Details

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 30000 - 32000