Onsite Services Engineer

Capgemini; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology firm is looking for an Onsite Services Engineer based in Middlesex. You will be responsible for providing top-quality customer service, managing IT hardware, and resolving incidents onsite. The ideal candidate has excellent communication skills, a solid understanding of IT hardware, and the ability to work under pressure. This position requires only onsite attendance and promotes an inclusive environment for all employees.

Benefits

Training and development opportunities

Employee wellbeing programs

Diverse and inclusive work culture

Qualifications

• Experience in customer service and technical support is preferred.
• Ability to resolve incidents and service requests effectively.
• Responsible for managing IT hardware accurately.

Responsibilities

• Serve as the first point of contact for customers.
• Assist with resolving customer queries onsite.
• Manage IT hardware effectively using Configuration Management Database.

Skills

Excellent communication and interpersonal skills

Ability to work calmly under pressure

Critical thinking and problem-solving skills

Working knowledge of Microsoft Windows OS (10 and 11)

Understanding of IT hardware

Interest in automation scripting technologies

Job description

Job Title:Onsite Services Engineer

About the role your considering

The role will have Second Line responsibility for pre-empting investigating and resolving Incidents.

The role will be onsite five days a week onsite in Middlesex.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your Role

• First point of contact for customers, delivering the highest level of customer service and engagement.
• Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA’s).
• Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune.
• Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.
• Ability to work within a busy environment and can work calmly under pressure.
• Critical thinking and problem-solving skills, with an ability to think outside the box.
• Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.
• Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.
• Interest in automation scripting technologies, would be advantageous

Your Security Clearance

Baseline Personnel Security Standard (BPSS)

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

What does ‘Get the Future You Want’ mean for you?

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Impactful and ethical

You will be joining one of the World’s Most Ethical Companies, as recognised by Ethisphere for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Impactful Experiences

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider joining Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion